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HP Color LaserJet Enterprise CP5520 and HP Color LaserJet Enterprise M750 - Interpret control panel messages for print cartridges

Interpret control panel messages for supplies

The following table contains important information about supplies status messages.
Supplies status messages
Control panel message
Description
Recommended action
10.XX.YY Supply memory error
The product cannot read or write to at least one print cartridge memory chip or a memory chip is missing from a print cartridge.
Memory chip memory errors
  • YY = 00
  • XX = 00 - Black
  • XX = 01 - Cyan
  • XX = 02 - Magenta
  • XX = 03 - Yellow
Memory chip missing errors
  • YY = 10
  • XX = 00 - Black
  • XX = 01 - Cyan
  • XX = 02 - Magenta
  • XX = 03 - Yellow
Reinstall the print cartridge, or install a new print cartridge.
Black cartridge low
The print cartridge is nearing the estimated end of its useful life.
The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Black cartridge very low
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in “continue in very low” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Cyan cartridge low
The print cartridge is nearing the estimated end of its useful life.
The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Cyan cartridge very low
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in “continue in very low” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Fuser kit low
The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Fuser kit very low
The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Incompatible <color> cartridge
The indicated color print cartridge is not compatible with this product.
Replace the print cartridge with one that is designed for this product.
Incompatible fuser
The fuser is not compatible with this product.
  warning:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Open the right door.
  2. Remove the incompatible fuser.
  3. Install the correct fuser.
  4. Close the right door.
Magenta cartridge low
The print cartridge is nearing the estimated end of its useful life.
The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Magenta cartridge very low
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in “continue in very low” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Replace <color> cartridge
This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Replace the specified color cartridge.
Or, configure the product to continue printing by using the Manage Supplies menu.
Replace fuser kit
The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends.
  warning:
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Replace the fuser kit. Instructions are included with the fuser kit.
Replace Supplies
This alert appears only if the product is configured to stop when the print cartridges reach the "very low" threshold. Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Replace the necessary supplies.
Or, configure the product to continue printing by using the Manage Supplies menu.
Replace toner collection unit
The product indicates when a toner collection unit is full and needs to be replaced. Continuing to print without replacing the toner collection unit might cause product damage, toner spill, or other error conditions. Have a replacement toner collection unit available to install. After a toner collection unit has become full, the HP Premium Protection Warranty on that toner collection unit ends.
Replace the toner collection unit.
Replace transfer kit
The product indicates when a transfer kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement transfer kit available to install when print quality is no longer acceptable. The transfer kit does not need to be replaced now unless the print quality is no longer acceptable. After a transfer kit has reached its approximated end of life, the HP Premium Protection Warranty on that transfer kit ends.
Replace the transfer kit. Instructions are included with the transfer kit.
Supplies in wrong position
Two or more print-cartridge slots contain the wrong color print cartridge.
From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Install the correct color cartridge in each slot.
Supplies low
This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. Identify which supplies are low. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.
Supplies very low
This message appears when at least two supplies have reached the very low threshold. Identify which supplies are low. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.
Toner Collection Unit Almost Full
The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary. You do not need to replace the toner collection unit at this time.
No action is necessary to continue.
Transfer kit low
This message appears when the transfer kit reaches the low threshold. The actual supply life remaining might vary. You do not need to replace the transfer kit at this time unless print quality is no longer acceptable.
No action is necessary to continue. If the print quality is no longer acceptable, replace the transfer kit. Instructions are included with the new transfer kit.
Transfer kit very low
This message appears when the transfer kit has reached the very low threshold. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
To continue printing, either replace the transfer kit or reconfigure the product to continue printing by using the Manage Supplies menu on the control panel.
Unsupported supply installed
One of the print cartridges is for a different HP product.
If print quality is no longer acceptable, replace the print cartridge.
Used supply in use
One of the print cartridges has been previously used.
If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit.
Wrong cartridge in <color> slot
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:
  • Yellow
  • Magenta
  • Cyan
  • Black
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Yellow cartridge low
The print cartridge is nearing the estimated end of its useful life.
The product indicates when the print cartridge level is low. The actual print cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Yellow cartridge very low
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. All print defects or print cartridge failures incurred when an HP print cartridge is used in “continue in very low” mode will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.

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