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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Compaq/EliteBook/ProBook Notebook PCs - Unknown Device in Device Manager with Description "ACPI\IFX0102\4&28738126&0"

Issue
Device Manager reports an unknown device with description ACPI\IFX0102\4&28738126&0 in Microsoft Windows XP.
Solution
To resolve this issue, perform the following steps:
  1. Log on to the HP website.
  2. Download the latest HP Embedded Security for ProtectTools and Infineon TPM Driver.
  3. Once the driver is installed, the unknown device message should not reflect.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Hong Kong SAR

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