HP Customer Support - Knowledge Base







HP 1910, 2010, 2210, 2310, 2510, and 2710 Series LCD Monitors - Using and Adjusting Your Monitor

This document describes using and adjusting HP 1910, 2010, 2210, 2310, 2510, and 2710 series LCD flat panel monitors.
Figure : HP 2310i monitor
HP monitor (2310i shown).

Installing drivers

Install the monitor-driver INF and ICM files from the CD, or download them from the Internet as follows:

Installing drivers from the CD

To install the monitor driver from the CD:
  1. Insert the CD in the computer CD drive.
    The CD menu displays.
  2. Select the language.
  3. Click Install Monitor Driver Software.
  4. Follow the on-screen instructions.
  5. Restart the computer.
  6. Check that the proper resolutions and refresh rates display in the Display Properties window in Control Panel.

Installing drivers from the Web

To download the latest version of drivers and software files from the HP Support Web site:
  1. Select the country/region.
  2. Select Download Drivers and Software.
  3. Type the model number of the monitor, for example 2159m.
    The software download pages for the monitor display.
  4. Make sure the system meets the specified requirements.
  5. Download and install the driver and software files by following the steps on the screen.

Front panel components

Monitor control buttons are located on the lower right front panel of the monitor.
Figure : Monitor control buttons
Image of the monitor control buttons.
Opens, selects, or exits the OSD menu.
Adjusts the volume level.
Navigates backward through the OSD menu and decreases adjustment levels.
Chooses video input source from the computer.
Navigates forward through the OSD menu and increases adjustment levels.
Auto-adjusts the display to the ideal setting. Always start with this when adjusting monitor settings.
Enters the selected option.
Turns the monitor on and off, and indicates standby or sleep mode.


Optimize the screen performance for the VGA input by using the Auto/OK button on the monitor and the auto-adjustment pattern software on the CD provided. This software can correct the following conditions:
  • Fuzzy or unclear focus
  • Ghosting, streaking, or shadowing effects
  • Faint vertical bars
  • Thin, horizontal scrolling lines
  • Off-center picture
To use the auto-adjustment feature:
  1. Allow the monitor to warm up for 20 minutes before adjusting.
  2. Press the Auto/OK button on the monitor front panel.
    Press the Menu button on the monitor panel, select Image Control, and then select Auto Adjustment from the OSD menu.
    If the result is not satisfactory, continue with this procedure.
  3. Insert the CD in the computer CD drive.
    The CD menu displays.
  4. Select the language.
  5. Select Open Auto-Adjustment Software.
    The setup test pattern displays.
    Figure : Setup test pattern
    Image of the setup test pattern.
  6. Press the Auto/OK button on the monitor panel to produce a stable, centered image.

Using onscreen display (OSD)

Follow these steps to adjust monitor settings with the on-screen display menu.
  1. Turn on the computer and monitor.
  2. Press the Menu button to access the on-screen display menu.
    The OSD main menu opens.
  3. To navigate through the Main or Submenu menus, on the monitor front panel press the + (plus) button to move up, or the (minus) button to move in reverse.
    The menu moves to the top if you scroll down at the bottom of the selections. The menu moves to the bottom if you scroll up at the top of the selections.
  4. Press the Auto/OK button to select the highlighted item.
  5. When a menu item is selected and its corresponding screen displays, use the + or button to adjust the scale of the item.
  6. Select Save and Return to save the adjustment, or Cancel or Exit if you do not want to save the adjustment.
  7. Press the Menu button to exit the OSD.
    When a menu is displayed, if the buttons remain untouched for 30 seconds, adjustments and settings are saved and the menu closes automatically.
The following table lists the OSD functions:
  • Press Cancel to return to the previous menu level.
  • Press Save and Return to save all changes and return to the OSD Main Menu screen. (This option is active only if you actually make a change.)
  • Press Reset to change back to the previous setting.
Main Menu Options
Submenu Options
Adjusts the brightness level of the screen.
Adjusts the contrast level on-screen between darks and lights.
Selects the screen color. The factory default is 6500 K or Custom Color, depending on the model.
9300 K
Changes to slightly bluish white
6500 K
Changes to slightly reddish white
Sets your screen colors to adapt to the color standards used in the image technology industry.
Quick View
Settings saved when user adjusts the Brightness, Contrast, or Color in one of the Quick View options:
  • Movie
  • Photo
  • Gaming
  • Text
  • Custom
Custom Color
Selects and adjusts your own color scales:
  • R - Sets your own red color levels.
  • G - Sets your own green color levels.
  • B - Sets your own blue color levels.
Image Control
Adjusts the screen image. Also enables or disables the ambient light sensor (select models).
Auto Adjustment
Automatically adjusts the screen image (use only with the VGA input).
Horizontal Position
Adjusts the horizontal position of the picture (VGA input only).
Vertical Position
Adjusts the vertical position of the picture (VGA input only).
Minimizes any vertical bars or strips visible on the screen background. Adjusting the clock also changes the horizontal screen image (VGA input only).
Clock Phase
Adjusts focus. This adjustment helps remove horizontal noise, and clear or sharpen characters or images (VGA input only).
Custom Scaling
Selects how displayed information on the monitor is formatted. Select:
  • Fill to Screen - Image fills the entire screen and might look distorted or elongated because of non-proportional scaling of height and width.
  • Fill to Aspect Ratio - Image is sized to fit the screen and maintains proportional image.
Adjusts the screen image to look sharper or softer. (VGA only)
Video OverDrive
Reduces motion blur in video and fast moving games. Sets the OverDrive feature on or off; the default setting is Off. (select models)
Dynamic Contrast Ratio
Displays the status of the Dynamic Contrast Ratio (DCR) setting. DCR automatically adjusts the balance between white and black levels to provide you with an optimal image. Select:
  • On
  • Off
OSD Control
Adjusts the position of the OSD menu on the screen.
Horizontal OSD Position
Changes the viewing position of the OSD menu to the left or right area of the screen.
The factory default range is 50.
Vertical OSD Position
Changes the viewing position of the OSD menu to the top or bottom area of the screen. The factory default range is 50.
OSD Transparency
Adjust to view the background information through the OSD.
OSD Timeout
Sets the time in seconds that the OSD is visible after the last button is pressed. The factory default is 30 seconds.
Rotate OSD
Selects the Landscape or Portrait position. The factory default is Landscape. (select models)
Power Saver
Enables the power saving feature. Select On or Off. Factory default is On.
Power-On Recall
Restores power to the monitor following an unexpected removal of power. Select: On Off The factory default is On.
Mode Display
Displays the resolution, refresh rate, and frequency information on the screen each time the OSD Main Menu is accessed. Select On or Off.
Monitor Status
Displays the operating status of the monitor each time the monitor is powered on. Select the location at which to display the status:
  • Top
  • Middle
  • Bottom
  • Off
DDC/CI Support
Allows the computer to control some OSD menu features such as brightness, contrast, and color temperature. Select:
  • On
  • Off
The factory default is On.
Bezel Power LED
Turns the light (LED) in the power button on or off. When set to off, the light always stays off.
Adjusts the volume level.
Speaker Self-Test (HDMI only)
Provides a self-test for the speakers.
Sleep Timer
Provides the timer-adjustment menu options:
  • Set Current Time - Sets the current time in hours and minutes.
  • Set Sleep Time - Sets the time of no activity when the monitor will go into sleep mode.
  • Set on Time - Sets the time the monitor should wake up from sleep mode.
  • Timer - Sets the Sleep Timer feature on or off.
  • Sleep Now - Immediately sets the monitor to enter sleep mode.
Selects the language in which the OSD menu is displayed. The factory default is English.
Selects and displays important information about the monitor.
Current Settings
Shows the current input video mode.
Recommended Settings
Shows recommended resolution and refresh rate.
Serial Number
Shows the monitor's serial number (for if you have to contact HP Support).
Shows the firmware version of the monitor.
Backlight Hours
Shows the total hours of backlight operation.
Service Support
For service support, see HP Support
Factory Reset
Returns settings to factory defaults.
Source Control
Selects the video input signal. VGA is the factory default.
Selects DVI as the video input signal.
Selects HDMI as the video input signal. (select models)
Selects VGA as the video input signal.
Default Source
Selects the default or primary video input signal when the monitor is connected to two active and valid video sources. The monitor will automatically determine the video format.
Auto Switch Source
Turns the system's automatic video signal input to On or Off.
The factory default is On.

Locking OSD settings

When the OSD is locked, settings cannot be changed in the OSD menu.
The OSD functionality is enabled or disabled by pressing the Menu button and holding it for at least 10 seconds. When disabling the OSD, an OSD Lock-out message is displayed for 10 seconds. When the OSD is locked and an OSD menu button is pressed, the OSD Lock-out message is displayed for an additional 10 seconds. When the OSD is locked, press the OSD Menu button for 10 seconds to unlock the OSD and display the main menu.

Selecting video input connectors

The input connectors are:
  • VGA connector (analog)
  • DVI-D connector (digital) (select models)
  • HDMI connector (select models)
The monitor automatically determines which inputs have valid video signals, and displays the image. You can connect the VGA cable, the DVI-D cable, or both. If both cables are installed, the default input selection is DVI. Change the input source by using the Source Control option in the OSD menu. Switching from VGA to HDMI input might take several seconds.

Adjusting screen quality (VGA input only)

The auto adjustment feature automatically fine-tunes the image quality for display size, position, clock, and phase each time a new video mode is displayed. For more precise adjustments of VGA input, run the Auto Adjustment software on the CD.
If you want additional image quality improvement, use the Clock and Clock Phase controls of the monitor to fine tune the image.
  • Clock - Increase or decrease the value to minimize any vertical bars or stripes visible on the screen background.
  • Clock Phase - Increase or decrease the value to minimize video distortion or video jitter.
Use these controls only when the auto adjustment function does not provide a satisfactory monitor image in analog mode. To obtain the best results:
  1. Allow the monitor to warm up for 20 minutes before adjusting.
  2. Display the adjustment-pattern application provided on the CD.
  3. Access the OSD menu, then select Image Control.
  4. Set the main Clock settings correctly first, because the Clock Phase settings depend on the main Clock settings.
    When adjusting the Clock and Clock Phase values, if the monitor images become distorted, continue adjusting the values until the distortion disappears.
    To restore the factory settings, access the OSD menu, select Factory Reset, and then select Yes.

Identifying monitor conditions

Special messages display on the monitor for the following monitor conditions:
  • Input Signal Out of Range: Indicates the monitor does not support the input signal because the resolution or refresh rate are set higher than the monitor supports. Change your video card settings to a lower resolution or refresh rate. Restart your computer for the new settings to take effect.
    Recommended refresh rates are as follows:
    • For the 1910m monitor: 1366 x 768 @ 60 Hz.
    • For the 2010f, 2010i, and 2010m monitors: 1600 x 900 @ 60 Hz.
    • For the 2210i and 2210m monitors: 1920 x 1080 @ 60 Hz.
    • For the 2310i and 2310m monitors: 1920 x 1080 @ 60 Hz.
    • For the 2510m monitor: 1920 x 1080 @ 60 Hz.
    • For the 2710m monitor: 1920 x 1080 @ 60 Hz.
  • Monitor Going to Sleep: Indicates the screen display is entering sleep mode.
  • Power Button Lockout: Indicates the power button is locked. If the power button is locked, the warning message Power Button Lockout displays.
    • If the power button is locked, press and hold the power button for 10 seconds to unlock the power button function.
    • If the power button is unlocked, press and hold the power button for 10 seconds to lock out the power button function.
  • Check Video Cable: Indicates a video input cable is not correctly connected to the computer or monitor.
  • OSD Lock-out: When the OSD is locked, the warning message OSD Lock displays for 10 seconds.
    • If the OSD is locked, press and hold the Menu button for 10 seconds to unlock the OSD.
    • If the OSD is unlocked, press and hold the Menu button for 10 seconds to lock the OSD.
  • Dynamic Contrast Ratio ON - Indicates dynamic contrast ratio is applied when Movie mode is selected from the Quick View options.
  • Dynamic Contrast Ratio OFF - Indicates dynamic contrast ratio has been turned off when the monitor is changed to another viewing mode.
  • No Input Signal: Indicates the monitor is not receiving a video signal from the computer on the monitor video input connector. Check whether the computer or input signal source is off or in the power-save mode.
  • Auto Adjustment in Progress: Indicates the auto-adjustment function is active and in process.


The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Power LED is not on.
Make sure the power cord is connected to a grounded power outlet and to the monitor.
Select Management in the OSD menu, and then select Bezel Power LED. Check if the Bezel Power LED option is set to Off and, if so, set to On mode.
Screen is blank.
Connect the power cord. Turn on the power.
Connect the video cable properly.
Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.
Image appears blurred, indistinct, or too dark.
Press the Auto/OK button on the monitor front panel. If this does not correct the image, press the Menu button to open the OSD menu, and adjust the brightness and contrast scales.
Screen image is not centered or sized correctly.
Press the Menu button to access the OSD menu. Select Image Control, and then select Horizontal Position or Vertical Position to adjust the position of the image.
Check Video Cable appears on screen.
Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the computer. Be sure that the computer power is off while connecting the video cable.
Input Signal Out of Range is displayed on the screen.
Restart your computer and enter Safe Mode. Change your settings to a supported setting. Restart your computer so that the new settings take effect.
Picture is fuzzy and has ghosting and shadowing problems.
Adjust the contrast and brightness controls.
Make sure you are not using an extension cable or switch box. HP recommends plugging the monitor directly into the video card output connector on the back of the computer.
For VGA input, use the auto-adjustment feature to try to fix this problem.
No Plug and Play.
For the Plug and Play feature of the monitor to work, you need a Plug and Play compatible computer and video card. Check with your computer manufacturer.
Check the monitor video cable and make sure none of the pins are bent.
Make sure the HP monitor drivers are installed.
Picture bounces and flickers, or a wave pattern is present in the picture.
Move electrical devices that might cause electrical interference as far away from the monitor as possible.
Use the maximum refresh rate the monitor is capable of at the resolution you are using.
Monitor is always in sleep mode (amber LED)
Check the computer:
  • The computer power switch should be in the On position.
  • The computer video card should be snugly seated in its slot.
  • Make sure the computer is operational by pressing the Caps Lock key on the keyboard while observing the Caps Lock LED. The LED should turn on and off.
Make sure the monitor video cable is correctly connected to the computer.
Inspect the monitor video cable and make sure none of the pins are bent.
Missing one of the primary colors (red, green, or blue).
Make sure the monitor video cable is correctly connected to the computer.
Inspect the monitor video cable and make sure none of the pins are bent.
Unable to set the monitor to the optimal resolution.
Make sure that the graphics adapter supports the optimum resolution.
Make sure the HP monitor drivers are installed.
Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.
Check if your monitor and computer support HDCP (High-Content Digital Bandwidth Protection).

Power-saver feature

When the monitor is in normal operating mode, the Power light is green.
When the monitor is in the reduced-power state, the monitor screen is blank, the backlight is off, and the Power light is amber. The monitor uses minimum power.
When the monitor is "awakened," a brief warm-up period occurs before the monitor returns to normal operating mode. The energy-saving reduced power state activates if the monitor does not detect either the horizontal sync signal or the vertical sync signal. The power-saver feature must be activated on your computer for this feature to work. See your computer documentation for instructions on setting energy-saver features (sometimes called power-management features).
The energy-saver feature works only when the monitor is connected to computers that have energy-saver features.

Tips and recommendations

  • Unplug your monitor from the wall outlet before cleaning. Clean the monitor plastics with a clean cloth dampened with water. Do not use liquid cleaners or aerosol cleaners. Clean the monitor screen with an antistatic screen cleaner.
  • Do not open your monitor cabinet or try to service this product yourself. Adjust only those controls that are covered in the operating instructions. If your monitor is not operating correctly, or has been dropped or damaged, contact your HP authorized dealer, reseller, or service provider.
  • Use only a power source and connection appropriate for this monitor, as indicated on the label or back plate of the monitor.
  • Never disconnect the monitor by pulling the cord.
  • Turn your monitor off when not in use. You can substantially increase the life expectancy of your monitor by using a screen saver program and turning off the monitor when not in use.
  • When removing the monitor base, place the monitor face down on a soft flat area to prevent it from getting scratched, defaced, or broken.
  • Burn-in image damage might occur on monitors that display the same static image on the screen for a prolonged time. To avoid burn-in image damage on your monitor, always start a screen saver or turn off the monitor when it is not in use for a prolonged period.






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