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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet L25500 Printer Series - The printer cannot get an IP address

The printer cannot get an IP address
If your network has no DHCP server, the printer cannot automatically retrieve an IP address. In this case, you must set the printer's IP address manually, in the following way.
  1. Select the icon, then select Connectivity > Gigabit Ethernet > Modify information > TCP/ IP > IPV4 settings > Config method > Manual.
  2. From the IPV4 Settings menu, select Manual settings > IP address.
  3. Enter the IP address that you wish to use, and press the OK key when finished.

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Country/Region: Hong Kong SAR

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