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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Compaq 6500/6700 Notebook PC Series - Unknown Device in Device Manager: Location on PCI Bus

Issue
Unknown device in device manager - Location on PCI Bus. The device instance ID under the details tab indicates "ACPI\HPQ0004\3&18D45AA6&0" after installing corporate image of win XP SP2
Solution
Download and install the HP 3D Driveguard software from the HP website.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Hong Kong SAR

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