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HP Customer Support - Knowledge Base

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 8000s Printer Series - Printhead crash

Clear printhead crashes by following the instructions on the front panel.
  1. A front panel instruction is displayed.
    Figure : Warning displayed on front panel
    X: Printhead crash type 1 or 2.
  2. Lift the media lever and front cover, and move the carriage out of the way.
      Figure : Lifting the media lever and front cover
    1. Media cover
    2. Carriage
    Figure : REMOVE MEDIA displayed on front panel
  3. Remove the media.
      Figure : Removing the media
    1. Media
    note:
    Take care not to damage the printheads when removing any media between the printhead carriage and the printing platen.
  4. Check there are no obstacles in the carriage path and the media path, and close the front cover.
      Figure : Closing the front cover
    1. Front cover
    Figure : CARRIAGE MOVING message displayed on front panel
  5. The carriage will move to its home position.
  6. Load media again.

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Country/Region: Hong Kong SAR

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