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HP LaserJet M1005 MFP - Solve Copy and Scan Problems

COPY TOPICS
COPY - Preventing problems
The following are a few simple steps you can take to improve copy quality:
  note:
Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care.
COPY - Image problems
Problem
Cause
Solution
Images are missing or faded.
The print-cartridge toner-level might be low.
Replace the print cartridge.
The original might be of poor quality.
If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition.
The original might have a colored background.
Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background.
Vertical white or faded stripes appear on the copy.
The media might not meet HP specifications.
Use media that meets HP specifications.
The print-cartridge toner-level might be low.
Replace the print cartridge.
Unwanted lines appear on the copy.
The photosensitive drum inside the print cartridge might have been scratched.
Install a new HP print cartridge.
Black dots or streaks appear on the copy.
Ink, glue, correction fluid, or an unwanted substance might be on the flatbed scanner.
Clean the device.
Copies are too light or dark.
The printer driver or device settings may be incorrect.
Verify that the quality settings are correct.
Text is unclear.
The printer driver or device settings may be incorrect.
Verify that the quality settings are correct.
COPY - Media-handling problems
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to the other.
Turn the paper over.
Excessive curl
The paper is too moist, has the wrong grain direction, or is of short-grain construction.
Use long-grain paper, or use the Less paper curl setting.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to device
The paper has cutouts or perforations.
Use paper that is free of cutouts or perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content, or use long-grain paper.
Print is skewed (crooked).
The media guides might be incorrectly adjusted.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the tray.
The media might be wrinkled, folded, or damaged.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
The device does not pull media from the media input tray.
The device might be in manual feed mode.
  • If Manual feed appears on the device control-panel display, press Menu/Enter to print the job.
  • Verify that the device is not in manual feed mode and print your job again.
The pickup roller might be dirty or damaged.
Contact HP Customer Care.
The paper-length adjustment control in tray 1 is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.
COPY - Performance problems
Problem
Cause
Solution
No copy came out.
The input tray might be empty.
Load media in the device.
The original might have been loaded incorrectly.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Copies are blank.
The sealing tape might not have been removed from the print cartridge.
Remove the print cartridge from the device, pull out the sealing tape, and reinstall the print cartridge.
The original might have been loaded incorrectly.
On the flatbed scanner, make sure that the original document is placed face-down with the upper-left corner of the document at the lower-right corner of the glass.
The media might not meet HP specifications.
Use media that meets HP specifications.
The print-cartridge toner-level might be low.
Replace the print cartridge.
Copies are reduced in size.
The device settings might be set to reduce the scanned image.
Verify that the reduction/enlargement settings are correct at the device control panel.
SCAN TOPICS
SCAN - Preventing problems
The following are a few simple steps you can take to improve scan quality.
SCAN - Solving scanned-image problems
Problem
Cause
Solution
The scanned image is of poor quality.
The original might be a second-generation photo or picture.
  • To eliminate the patterns, try reducing the size of the image after scanning.
  • Print the scanned image to see if the quality is better.
  • Verify that your resolution and color settings are correct for the type of scan job that you are performing.
The image that appears on the screen might not be an accurate representation of the quality of the scan.
  • Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel.
  • Try adjusting the resolution and color settings in the scanner software.
The original might have been loaded incorrectly.
Make sure that you have loaded the original correctly on the flatbed scanner.
The scanner might be dirty.
Clean the scanner.
The graphics settings might not be suitable for the type of scan job that you are performing.
Try changing the graphics settings.
Part of the image did not scan.
The original might have been loaded incorrectly.
Make sure that the original is placed correctly on the flatbed scanner.
A colored background might be causing images in the foreground to blend into the background.
Try adjusting the settings before you scan the original or enhancing the image after you scan the original.
The original is too small.
The minimum size that the flatbed scanner supports is 25 x 25 mm1 x 1 inch.
The media size is incorrect.
In Scan settings, make sure that the input media size is large enough for the document that you are scanning.
The scan takes too long
The resolution or color level is set too high.
Change the resolution and color level settings to the correct settings for your job.
The software is set to scan in color.
The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the device software Help for details.
A print job or copy job was sent before you tried to scan.
If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the device and scanner share memory, the scan might be slower.
SCAN - Solving scan-quality problems
Problem
Cause
Solution
Blank pages
The original might have been loaded upside down.
On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass.
Too light or dark
The resolution and color levels may be set incorrectly.
Verify that you have the correct resolution and color settings.
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface.
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the glass.
Clean the flatbed scanner surface.
Unclear text
The resolution and color levels may be set incorrectly.
Verify that you have the correct resolution and color settings.
SCAN - Resolving scanner errors
When a Scanner Error 6, Scanner Error 12, Scanner Error 100, Scanner Error 200, or Scanner Error 300 is displayed on the HP LaserJet M1005 control panel, it indicates a scanner error that cannot be resolved by turning the printer off and then back on, nor resetting the printer to factory defaults.
Current firmware needs to be installed on the printer.
Step one: Print a configuration page
  1. On the control panel, press the Menu/Enter button to open the menus.
  2. Use the arrow buttons to navigate to the Reports menu, and then press the Menu/Enter button.
  3. Use the arrow buttons to navigate to the Config report item, and then press the Menu/Enter button.
Step two: Install the latest firmware
  1. Check that the latest firmware version is installed. The Firmware date should be 20120910 or later.
  2. If needed, update the firmware by downloading and using the HP LaserJet Series Firmware Update Utility:
    1. If the Welcome to HP Support page opens, follow these steps:
      1. Type your printer model number.
      2. Click Go.
        You might need to select your printer model number from a list of similar printer models.
    2. Click your operating system.
      A list of drivers and other downloads display.
    3. Scroll down the page, and then click Download next to the HP LaserJet Series Firmware Update Utility, and then follow the on-screen instructions to save the utility to your computer.
      Important: If you get any firewall messages during installation, click unblock, accept, continue, unblock, yes, allow, or permit, or the installation fails.
Step three: Contact HP support
If the issue continues, contact a local HP dealer or service representative for service.
The address and contact information of an HP authorized technician/repair center may be found at:

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