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HP Designjet 4500 Printer Series - Paper Cannot be Loaded Successfully

Issue:
The paper cannot be loaded successfully into the printer.
Solution
note:
This topic applies to the HP Designjet 4500 Printer series only.
Following are the possible reasons for the paper not getting loaded successfully on the printer:
  • The paper may be loaded at an angle (skewed or mislocated).
  • The paper may be crumpled or warped, or may have irregular edges.
  • If the paper gets stuck in the paper path to the platen, it may be that the leading edge of the paper is not straight or clean, and needs to be trimmed. Remove the initial 2 cm (1 inch) from the roll and try again. This may be necessary even with a new roll of paper.
  • Check that the drawer is correctly closed.
  • Check that the spindle is correctly inserted.
  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards the user.
  • Check that the paper is wound tightly on the roll.
Here is a list of front panel messages related to paper loading, with the suggested corrective action:
Front panel message
Suggested action
Right edge not found
The printer cannot locate the right-hand edge of the paper, the paper may be badly positioned. Press the Select key and try to load the roll again.
Paper not found
During the paper load process the printer did not detect any paper. Press the Select key to retry.
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Press the Select key to try to load the paper again.
Paper too small
During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press the Cancel key to stop the load process.
Lever lifted
During the load process the paper load lever was lifted. This prevents the printer from loading the paper. Press the Select key to load the paper again.

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