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HP Photosmart 3110, 3210, and 3310 Series All-in-Ones and 8200 and D7100 Series Printers - Ink Cartridges Empty

This document applies to the following products:
  • HP Photosmart 3100 series all-in-ones:
    • 3108, 3110, and 3110v
  • HP Photosmart 3200 series all-in-ones:
    • 3207, 3210, 3210a, 3210v, 3210xi, 3213, and 3214
  • HP Photosmart 3300 series all-in-ones:
    • 3308, 3310, 3310v, 3310xi, 3313, and 3314
  • HP Photosmart 8200 series printers:
    • 8230, 8238, 8250, 8250v, 8250xi, and 8253
  • HP Photosmart D7100 series printers:
    • D7145, D7155, D7160, D7163, and D7168
Issue
Figure : Ink Cartridges Empty - Black Only printing option
Figure : Black Ink Cartridge Empty - Continue to print with other colors option
Figure : Ink Cartridges Empty - no printing options
The message Ink Cartridges Empty or Black Ink Cartridge Empty appears on the computer. The rest of the message offers various options:
  • Print with black ink only - the printer will replace colors with grayscale
  • Continue with other colors - text and photo quality will differ from those printed when using all cartridges
  • Cancel printing - no option to continue until cartridges are replaced
In most cases, this message will not appear in the middle of a print job. In the rare case that it does, the print job must be cancelled.
Solution
As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon. At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty. The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue.
The Ink Cartridges Empty options are described in the table below:
Ink colors out
Option
Print mode possible
All
Cancel
None
Black
AND
Cyan, Magenta, or Yellow (any or all)
Black only
Continue with other colors
Cyan/Magenta/Yellow mode (composite black)
Text and photo quality will differ from those printed when all colors are available
Light Cyan or Light Magenta (either or both)
Cyan, Magenta, or Yellow (any or all)
(Black still available)
Print with black ink only
Grayscale

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