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HP Designjet 10 and 20ps Printers - Mac OS: Blank Window When Installing RIP Version 3.2

Issue:
When attempting to install/upgrade HP Designjet 10/20/120PS, to the RIP version 3.2, after choosing the Install button a blank window is displayed. This is an indication that there is previous version of the software RIP is installed.
The software RIP will need to be uninstalled before the new version can be installed.
Solution
Uninstall the previous version of the software by following these steps:
  1. Exit any windows or applications currently open on the Macintosh.
  2. Double-click the hard drive
  3. Double-click Applications, then the Designjet 10/20PS or 120 folder
  4. Double-click Uninstall icon within the folder and uninstall the software.
  5. After the uninstall is complete, restart the Macintosh computer.
Once the Mac has been rebooted the new version of the RIP software can be installed, and the blank window should not appear.

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Country: Hong Kong

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