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HP Customer Support - Knowledge Base

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Photo Tray Causes Paper Jams or Uneven Printouts for the HP Photosmart Printers

Issue:
Printer is experiencing paper jams, or it ejects paper unevenly.
Solution
Follow the steps below to correct the issue:
  1. Disconnect power to the printer.
  2. Remove all photo paper from the Photo Tray.
  3. Push the Photo Tray completely into the printer.
  4. Snap the Photo Tray out (towards you) sharply.
  5. Reconnect power to the printer.
  6. Print a self-test on 8.5 X 10 paper.
  7. Engage the Photo Tray.
  8. From the Printer Toolbox, select Calibrate the Photo Tray.
Cause
The Photo Tray support does not fully retract at times causing the paper to be skewed on the left side.

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Country/Region: Hong Kong SAR

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