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Welcome to HP Customer Support

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HP PCs - Resolving Internet Explorer issues (Windows 7, Vista, XP)

This document applies to HP PCs with Internet Explorer versions 7, 8, 9, 10, and 11.
Various issues can occur while using Microsoft Internet Explorer (Internet Explorer) Web browser software. Select a section below that corresponds to the problem you are having in Internet Explorer. If you cannot find a section that best matches your problem, use the section on Repairing Internet Explorer.
Spyware and browser hijacking issues
If the computer becomes slow when connecting to the Internet, your home page always changes to a page you do not want, unwanted icons appear on your Windows desktop, advertising windows pop-up repeatedly, or search bars display, your computer has spyware or adware.
Spyware and adware can be difficult to remove. See the following HP support document for more information about spyware and how to remove it from your computer: HP PCs - Computer Might Be Infected by a Virus or Malware (Windows 10, 8).

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country: Hong Kong

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