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HP Printers - 'Another program has control of the scanner' Message Displays

This document is for HP All-in-One printers.
When you try to scan, 'Another program has control of the scanner' or 'Another program has control of the HP device' displays on the computer and the scan fails.

Contact HP

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.