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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP Business Desktops - How to Correct an Invalid Electronic Serial Number in BIOS

Issue:
After system-board replacement, booting the unit causes an error message at post regarding an invalid electronic serial number.
Solution
  1. Press F10 to enter BIOS Setup.
  2. Press CTRL A.
  3. Select Advanced, System IDs, and enter the serial number from the service tag sticker on the chassis.
  4. Press F10 to save settings and exit BIOS.
For desktop branding, customers need to fill the following details availble on the HP sticker of the unit.
Please fill in the following details under system IDs:
To enter into the system ids tag f10>CTRL +A>Security>System ids
Asset Tag: 2UA3510CRL(Serial number)
Ownership tag: LEAVE IT BLANK
Chasis serial Number: 2UA3510CRL(Serial number )
Product Name: HP Compaq Pro 4300 SFF
SKU number: D8C84UT#ABA
Build id: 12WWPIIW6**#SABA#DABA
Feature Byte: 2U3E 3Q3V 3X47 5c67 6J6K 6S6b 7B7H 7M7Q 7T7W 7aaB agap aq .t2 (THE FEATURE BYTE IS CASE SENSITIVE AND DO NOT LEAVE ANY BLANKS WHILE FILLING THE BUILD ID)
After filling the details, press F10 to accept.
Once the unit accepts the changes, select SAVE CHANGES AND EXIT.

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Country/Region: Flag United Kingdom

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