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HP Customer Support - Knowledge Base

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  • Information
    Expansion of HP Battery Safety Recall Program

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HP PCs - Numeric Keypad Does Not Work (Windows 10, 8, 7)

This document applies to HP and Compaq computers with Windows 10, Windows 8, or Windows 7 operating system.
Before you begin, make sure the num lock key is enabled. This key is usually located nearby or on the numeric keypad. Press the num lock key and test it to determine if the keypad is working.
Use the following steps to resolve issues when either the numeric keypad does not work and but rest of the keyboard works correctly, or when the whole keyboard does not work but the numeric keypad works correctly:
note:
Some keyboard functions might stop working when accidently pressing and holding the Shift key or the Num Lock key for several seconds or when these keys are pressed several times.
  1. In Windows, search for and open Control Panel.
  2. In Control Panel, click Ease of Access.
    Control panel with ease of access selected
  3. In the Ease of Access Center, click Change how your keyboard works.
    Select 'Change how your keyboard works' in the Ease of Access menu
  4. Uncheck the option for Turn on Mouse Keys, and then click OK.
    Turn on Mouse Keys unchecked
If the Turn on Mouse Keys box was unchecked or the keyboard issue persists, please refer to the following documents:

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Country/Region: Flag United Kingdom

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