Information
Need Windows 11 help?
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center
step 1
Unpack your printer and connect to power
Need help? Watch a step-by-step video to guide you through unpacking your printer, loading paper, and installing ink cartridges.
step 2
Install HP Smart app to complete setup and support
Install HP Smart app to setup and use your Printer
- HP Smart will help you connect your printer, install driver, offer print, scan, fax, share files and Diagnose/Fix top issues. Click here to learn how to setup your Printer successfully (Recommended).
- Creating an HP Account and registering is mandatory for HP+/Instant-ink customers. It also helps in accessing assisted support options and more.
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Creating an account on Microsoft Store to download HP Smart app is optional.
Need more help with setup? Try one of our support resources
Ask our Virtual Assistant
Ask our Virtual Assistant
Our Virtual Assistant can help you with wi-fi, scanning, faxing and other setup issues.
Print and Scan Doctor
Print and Scan Doctor
Helps diagnose and fix connectivity and setup issues
Watch HP Support videos
Watch HP Support videos
Visit the HP Support YouTube channel for printer tutorials, help and how-to’s, unboxings, and more.
Ask the HP Community
Ask the HP Community
Find great tips and helpful solutions from other HP product users