Fix Print Job Stuck in Queue | HP® Support

Print job stuck in queue

Print jobs get stuck in the queue when a device stops printing in the middle of a job. This can happen for a variety of reasons, from a sudden power outage, low ink, no paper, a paper jam to interference by third-party firewall software. The fastest way to identify and fix issues for a Windows PC is our HP Print and Scan Doctor app. If you have a different operating system, our Virtual Assistant can guide you through clearing your queue, or you can follow the manual troubleshooting steps below.

Print and Scan Doctor

Download and run this app to automatically fix a wide range of printer-specific issues.

Requires Windows 7 or later

Still need help? Try these automated solutions.

Virtual Assistant

Virtual Assistant

Start Virtual Assistant >

Video tutorials

Contact HP Support

Sign in or create an HP account to connect with a live agent (may require an active warranty).

Identify your printer

Identify your printer

Enter your model name or serial number to find drivers and manuals specific to your device.

Search our support articles

Search by issue to find step-by-step guidance for diagnosing and solving most printer issues.

For more help with print job stuck in queue issues, visit: HP printers - Print jobs stuck in print queue (Windows, macOS).

Country/Region: