Computers with Samsung PM9A1 NVME drives may have run time bad blocks (RTBB), exhibit SMART errors
Computers with Samsung PM9A1 NVME drives may have run time bad blocks (RTBB), exhibit SMART errors causing the drive to get into a Read Only state. If this occurs, the drive cannot to boot into the Operating System, or show up as a data drive. This issue occurs If the firmware version on the drive is HPS2 (or earlier).
The information in this document applies to the following:
Samsung PM9A1 NVME Drives
Series |
Interface |
Capacity |
Model Number |
Firmware Version |
HP Part Number |
---|---|---|---|---|---|
PM9A1 |
PCIe NVM3 Gen4x4 |
256GB |
MZVL2256HCHQ-00BH1 |
HPS1NGXH |
M10393-001 |
PM9A1 |
PCIe NVM3 Gen4x4 |
256GB |
MZVL2256HCHQ-00BH1 |
HPS2NGXH |
M10393-002 |
PM9A1 |
PCIe NVM3 Gen4x4 |
512GB |
MZVL2512HCJQ-00BH1 |
HPS1NGXH |
M10394-001 |
PM9A1 |
PCIe NVM3 Gen4x4 |
512GB |
MZVL2512HCJQ-00BH1 |
HPS2NGXH |
M10394-002 |
PM9A1 |
PCIe NVM3 Gen4x4 |
1TB |
MZVL21T0HCLR-00BH1 |
HPS2NGXH |
M10395-001 |
PM9A1 |
PCIe NVM3 Gen4x4 |
1TB |
MZVL21T0HCLR-00BH1 |
HPS1NGXH |
M10395-002 |
PM9A1 |
PCIe NVM3 Gen4x4 |
2TB |
MZVL22T0HBLB-00BH1 |
HPS1NGXG |
M10396-001 |
PM9A1 |
PCIe NVM3 Gen4x4 |
2TB |
MZVL22T0HBLB-00BH1 |
HPS1NGXG |
M10396-002 |
HP 280 G4 Small Form Factor PC series
HP 200 G4 22 All-in-One PC series
HP 205 G4 22 All-in-One PC series
HP 205 G4 24 All-in-One PC series
HP 205 G8 24 All-in-One PC series
HP 205 G8 All-in-One PC series
HP 205 Pro G8 All-in-One PC series
HP 205 Pro G4 22 All-in-One PC series
HP 205 Pro G4 24 All-in-One PC series
HP 280/290 Small Form Factor PC series
HP 22 All-in-One PC series
HP 23.8 inch All-in-One PC series
HP 23-r000 All-in-One Desktop PC series
HP 24 All-in-One PC series
HP 27 inch All-in-One PC series
HP 27 All-in-One PC series
HP 200 G4 21.5-in AiO series
HP 200 Pro G4 21.5-in AiO series
HP 280 G4 Microtower PC series
HP 280 G4 Small Form Factor PC series
HP 280 G5 Microtower PC series
HP 280 G8 Microtower PC series
HP 280 Pro G8 Microtower PC
HP 288 Pro G8 Microtower PC
HP 205 G8 24 All-in-One PC series
HP 280 G5 Small Form Factor PC series
HP 280 G8 Microtower PC series
HP 280 G5/282 G5/288 G5/290 G3 PC series
HP 285 G6 Microtower PC series
HP 285 Pro G6 Microtower PC series
HP 295 G6 Microtower PC series
HP 300 G6 PC series
HP 285 G6 Microtower PC series
HP 285 G8 Microtower PC series
HP 285 Pro G8 Microtower PC series
HP 288 Pro G6 Microtower PC series
HP 290 G3 Microtower PC series
HP 290 G3 Small Form Factor PC series
HP 290 G8 Microtower PC series
HP 290 G8 Microtower PC series
HP 295 G6 Microtower PC series
HP 295 G8 Microtower PC series
HP Collaboration G6 PC with Zoom Rooms
HP Desktop Pro 300 G6 Microtower PC series
HP Elite 600 G9 Small Form Factor Desktop PC series
HP Elite 800 G9 Small Form Factor Desktop PC series
HP Elite Mini 800 G9 Desktop PC series
HP Elite Tower 600 G9 Desktop PC series
HP Elite Tower 800 G9 Desktop PC series
HP Elite Tower 880 G9 Desktop PC
HP Elite Tower 680 G9 Desktop PC series
HP EliteDesk 800 G6 Desktop Mini PC series
HP EliteDesk 800 G6 Small Form Factor PC series
HP EliteDesk 800 G6 Tower PC series
HP EliteDesk 880 G6 Tower PC series
HP EliteDesk 800 G8 Tower PC series
HP EliteDesk 880 G8 Tower PC series
HP EliteDesk 805 G6 Desktop Mini PC series
HP EliteDesk 805 G6 Small Form Factor PC
HP EliteDesk 805 G8 Desktop Mini PC series
HP EliteDesk 805 G8 Small Form Factor PC series
HP EliteOne 800 G5 All-in-One series
HP EliteOne 800 G6 27.00 All-in-One PC series
HP EliteOne 800 G8 27 All-in-One PC series
HP EliteDesk 800 G8 Desktop Mini PC series
HP EliteDesk 800 G8 Small Form Factor PC series
HP EliteOne 840 G9 23.8 inch All-in-One Desktop PC series
HP EliteOne 870 G9 23.8 inch All-in-One Desktop PC series
HP EliteOne 870 G9 All-in-One Desktop PC series
HP ENVY 34 inch All-in-One Desktop PC 34-c0000 series
HP M01-D0000 Desktop PC series
HP M01-D1000 Desktop PC series
HP N01-D0000 Desktop PC series
HP N01-D1000 Desktop PC series
HP Pro 400 G9 Small Form factor Desktop PC series
HP ProDesk 400 G7 Microtower PC series
HP ProDesk 400 G7 Small Form Factor PC series
HP ProDesk 405 G6 Small Form Factor PC series
HP ProDesk 480 G7 PCI Microtower PC series
HP ProDesk 600 G6 Microtower PC series
HP ProDesk 600 G6 Small Form Factor PC series
HP ProDesk 600 G6 PCI Microtower PC series
HP ProDesk 680 G6 PCI Microtower PC series
HP Pro Tower 480 G9 Desktop PC series
HP M01 Desktop PC series
HP N01-D0000i Desktop PC series
HP Slim Desktop PC S01-aF0000i series
HP Slim Desktop PC S01-aF2000i series
HP Slim S01-aF0000a Desktop PC series
HP Z1 G8 Tower Desktop PC series
HP Z1 G9 Tower Desktop PC series
HP ZHAN 66 Pro A G4 24 All-in-One PC series
HP ZHAN 66 Pro A G8 All-in-One PC series
HP ZHAN 99 Pro A G4 Microtower PC series
HP ZHAN 99 Pro G4 Microtower PC series
OMEN by HP 40L Gaming Desktop series
OMEN by HP 45L Gaming Desktop series
OMEN 25L Desktop PC series
OMEN 30L Desktop PC series
HP Elite x2 G8 Tablet series
HP Elite Dragonfly Max Notebook PC series
HP Elite Dragonfly G2 Notebook PC series
HP 15 Laptop PC series
HP EliteBook x360 830 G8 Notebook PC series
HP EliteBook x360 1030 G7 Notebook PC series
HP EliteBook x360 1030 G8 Notebook PC series
HP EliteBook x360 1040 G7 Notebook PC series
HP EliteBook x360 1040 G8 Notebook PC series
HP EliteBook 850 G8 Notebook PC series
HP EliteBook 840 Aero G8 Notebook PC series
HP EliteBook 840 G8 Notebook PC series
HP EliteBook 830 G8 Notebook PC series
HP ENVY 15 Laptop series
HP ENVY 15.6 inch Laptop PC 15-ep1000 series
HP ENVY 15m-ep1000 Laptop PC series
HP Pavilion Gaming 15 Laptop series
HP Pavilion Gaming 15-dk1000 Laptop PC series
HP ProBook x360 435 G8 Notebook PC series
HP ZHAN 99 G3 Mobile Workstation series
OMEN 15 Laptop PC series
OMEN by HP 16 Laptop PC series
OMEN by HP 16.1 inch Gaming Laptop 16-k0000 series
OMEN by HP 16.1 inch Gaming Laptop 16-n0000 series
OMEN by HP 16.1 inch Gaming Laptop PC 16-wd0000 series
OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 series
OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 series
OMEN by HP 17 Laptop PC series
OMEN by HP 17-an000 Laptop PC series
OMEN by HP 17-an100 Laptop PC series
OMEN by HP 17-an200 Laptop PC series
OMEN by HP 17-cb0000 Laptop PC series
OMEN by HP 17-w000 Laptop PC series
OMEN by HP 17-w100 Laptop PC series
OMEN by HP 17-w200 Laptop PC series
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 series
Victus by HP Laptop PC series
Victus by HP 16 Laptop PC series
Microsoft Windows 10 (32-bit)
Microsoft Windows 10 (64-bit)
Microsoft Windows 11
05/31/2023
3
10/25/2023
This issue occurs because of the specific firmware version installed on the PM9A1 drives. Perform the steps provided below to confirm what firmware version is installed on the PM9A1 drive.
If the issue has occurred and the firmware update cannot be installed, contact HP for further assistance.
To prevent this issue from occurring, perform the following steps update firmware from HPS2 to HPS3.
Power on the computer.
Press F2 repeatidly to enter the HP PC Hardware Diagnostics UEFI.
Select System Information.
Select Storage, then check the firmware of the drive.
Save settings, then exit the HP PC Hardware Diagnostics UEFI.
If your PM9A1 firmware version is HPS3, there are no steps to be taken as this firmware version is not impacted.
If the firmware version is HPS2, refer to the following SoftPaq to install the following Samsung SSD Firmware Update.
SoftPaq Description |
Release Notes |
SoftPaq Download |
---|---|---|
Samsung SSD Firmware Update Version: HPS3NGXH/HPS3NGXG Revision: A |
This document has been revised according to the information below.
Version |
Description |
Date |
---|---|---|
4 |
Impacted HP Part Numbers added to Scope. |
04/22/2024 |
3 |
Scope updated. Additional Desktop and Notebook platforms impacted. |
10/25/2023 |
2 |
Parts Table updated. Model Numbers updated. |
06/29/2023 |
1 |
Initial Release |
05/31/2023 |
The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
© Copyright 2023 HP Development Company, L.P.
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