HP printers - Fixing Instant Ink enrollment error codes (HP Smart app)

To help avoid enrollment errors and issues, finish the printer setup process in the HP Smart app.

1. Open the HP Smart app.

2. Create or sign in to an account.

3. Add your printer to the app, making sure to connect it to the internet during setup.

4. Finish the printer setup.

When the setup screen displays error Code 201, add your printer to your HP Smart account to complete the Instant Ink enrollment.

How to connect your printer after enrolling in HP Instant Ink

Learn how to connect your printer after enrolling in HP Instant Ink.

1. From the setup error screen, click Continue to add your printer to the HP Smart app.

   If you closed the screen, open the HP Smart app, make sure you are signed in to your account, and then click Set up or add printer or Add Printer on the home screen.

2. For Android, iOS devices, select the type of printer you want to set up when prompted.

   • For printers not set up or connected to the internet, tap Get Started.

     

   • For printers already set up and connected to the internet, tap Complete Now (iOS) or Add printer (Android).

     

3. Wait for the HP Smart app to find your printer, and then select it from the list of available devices.

   If the printer is not found, go to HP printer not found by the software or device during setup to troubleshoot the issue.

4. Follow the instructions to complete the printer setup and Instant Ink enrollment.

When the setup screen displays Code 406, the printer is not eligible for Instant Ink. To complete enrollment, add an Instant Ink eligible printer to your HP Smart account.

1. From the setup error screen, click Add New Printer to add your printer to the HP Smart app.

   If you closed the screen, open the HP Smart app, make sure you are signed in to your account, and then click Set up or add printer or Add Printer on the home screen.

2. For Android, iOS devices, select the type of printer you want to set up when prompted.

   • For printers not set up or connected to the internet, tap Get Started.

     

   • For printers already set up and connected to the internet, tap Complete Now (iOS) or Add printer (Android).

     

3. Wait for the HP Smart app to find your printer, and then select it from the list of available devices.

   If the printer is not found, go to HP printer not found by the software or device during setup to troubleshoot the issue.

4. Follow the instructions to complete the printer setup and Instant Ink enrollment.

When the setup screen displays error Code 409, connect your printer to same local network as the device with the HP Smart app, and then complete the Instant Ink enrollment.

1. Make sure the printer is turned on and connected to the same network as the device with the HP Smart app.

2. Turn the printer off then back on to clear any potential connection issues.

3. From the setup error screen, click Return to Home to open the HP Smart app.

   If you closed the screen, open the HP Smart app, and then make sure you are signed in to your account.

4. Wait for the printer to connect to the HP Smart app, and then check the connection status next to the printer icon.

   • If Ready displays with a green check mark icon , click the Instant Ink tile on the home screen, and then follow the instructions to complete Instant Ink enrollment.

     

   • If Printer offline displays with a black icon , go to HP printer is offline or not responding to troubleshoot the issue.

     

When the setup screen displays error Code 412, finish setting up the printer in the HP Smart app to complete the Instant Ink enrollment.

1. From the setup error screen, click Return to Home to open the HP Smart app.

   If you closed the screen, open the HP Smart app, and then make sure you are signed in to your account.

2. On the home screen, click Finish Setup next to the printer icon when it displays.

   

3. Follow the instructions to complete the printer setup and Instant Ink enrollment.