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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printer does not work after upgrading to Windows 11

After upgrading to Windows 11, your printer no longer works as expected. Uninstall then reinstall the printer software and drivers to continue using the printer.

  1. In Windows, search for and open Check for updates, and then wait while Windows searches for and automatically installs any available updates.

    • If Windows found and installed updates, send a print or scan job to see if the issue is resolved. If the printer works, you do not need to continue troubleshooting.

    • If Windows did not find any updates, continue with these steps.

  2. Turn off the printer.

  3. If you use the HP Smart app, remove the printer from the app.

    Open the app, right-click the printer icon, and then click Hide Printer.
    Clicking Hide Printer in the HP Smart app
  4. In Windows, search for and open Add or remove programs.

  5. In the list of installed programs, find the name of your printer.

    • If the name of your printer is in the list, click Uninstall, and then follow the prompts.

      Note:

      If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again.

    • If the printer name is not in the list, continue with these steps.

  6. If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts.

  7. Restart the computer and turn on the printer.

  8. In Windows, search for and open Printers & scanners, and then find the name of your printer.

    • If your printer is in the list, select it, and then click Remove device > Yes.

    • If your printer is not in the list, continue to the next step.

  9. On the printer control panel, check the Wireless light .

    • If the Wireless light is not blinking, you are done. Download and install the latest printer software and drivers from 123.hp.com.

    • If the Wireless light is blinking, continue with these steps.

  10. Restore Wi-Fi setup mode.

    • Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

    • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

  11. Download and install the latest printer software and drivers from 123.hp.com.


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Country/Region: Flag United Kingdom

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