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HP ENVY Inspire 7200e, 7900e Printers - 'Paper Jam' error

During a print job, your printer stops feeding pages, and a Paper Jam error message displays on the control panel.

Note:

If the printer does not pick paper, go to HP ENVY Inspire 7200e, 7900e Printers - Printer does not pick paper.

Note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.

Gather the following items:

  • A lint-free cloth or swab

  • Distilled, filtered, or bottled water (tap water might damage the printer)

  1. Turn off the printer.

  2. Unplug the power cord and disconnect any other cable.

  3. Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.

  4. Remove the input tray.

  5. Pull out the main tray, and then gently tilt the printer from the front (about 60°) to access the printer base.

  6. Press the cloth against the rollers, and then rotate them away from you with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

    Cleaning the paper feed rollers

    Callout

    Description

    1.

    Paper feed rollers

  7. Allow the rollers to dry completely (approximately 10 minutes).

Clean the document feeder rollers and separator pad

Clean the paper feed and separator pad rollers in the document feeder.

Gather the following items:

  • A lint-free cloth or swab

  • Distilled, filtered, or bottled water (tap water might damage the printer)

  1. Turn off the printer.

  2. Unplug the power cord and disconnect any other cable.

  3. Remove all originals from the document feeder tray.

  4. Lift the document feeder cover.

    Lifting the document feeder cover
  5. Lightly dampen a clean, lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.

  6. Gently clean the separator pad and rollers with the damp cloth.

    Cleaning the separator pad and rollers

    Callout

    Description

    1.

    Rollers

    2.

    Separator pad

  7. Allow the separator pad and rollers to dry completely (approximately 10 minutes).

  8. Lower the document feeder cover until it snaps into place.

    Lowering the document feeder cover

Remove debris from inside the paper path

When small bits of paper become lodged inside the paper path, paper jams are more likely to occur. To remove debris from the paper path and output rollers, run thicker paper through the printer, such as photo paper.

  1. Remove any paper from the input tray, and then load one full-size page of photo paper (letter or A4).

  2. Send a blank print or copy job.

  3. After the paper ejects, open the input tray.

  4. Lift the front of the printer, and then remove any torn paper or debris from inside the tray and rollers.

    Cleaning any torn paper or debris from inside the tray and rollers
  5. Close the tray, and then reload normal paper.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


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