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HP Customer Support - Knowledge Base

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Replace an HP Eco-Carton ink cartridge

HP Eco-Carton ink cartridges should be replaced in certain circumstances.

  • The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing. You can use the remaining ink in the first cartridge at a more convenient time.

  • The ink cartridge is empty or faulty, and you must replace it to continue printing.

Note:

If an ink cartridge runs out of ink while printing, the front panel prompts you to replace the ink cartridge, the job is paused and will resume afterwards. This pause may affect the print quality of the job.

Warning:

Make sure that the printer wheels are locked (the lever is pressed down) to prevent the printer from moving.

CAUTION:

The procedure to remove an ink cartridge must be initiated from the front panel. Do not remove an ink cartridge until the front panel prompts you. If you remove an ink cartridge incorrectly, the printer may subsequently reject that cartridge.

CAUTION:

Remove an ink cartridge only if you are ready to insert another one.

CAUTION:

Observe precautions when handling ink cartridges because they are ESD-sensitive devices. Avoid touching pins, leads, or circuitry.

Remove an HP Eco-Carton ink cartridge

Take care to avoid touching the end of a used cartridge because the connection might be coated with ink.

  1. On the printer's front panel, tap the Inks  icon , then Replace ink cartridges.

    Alternatively, tap the Settings  icon , then Ink > Replace ink cartridges.

  2. Push the cartridge that you want to remove.

  3. The cartridge comes out.

  4. Remove the cartridge from the printer.

    Tip:

    Don't touch the inserted end of the cartridge (it may be coated in ink).

    Note:

    If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using a partially-used cartridge that has been stored on its end.

  5. The front panel identifies the missing ink cartridge.

    Missing ink cartridge

Insert an HP Eco-Carton ink cartridge

Pick up the new HP Eco-Carton ink cartridge and find the label that identifies the ink color.

  1. Hold the ink cartridge so that you can see the label at the left and front.

  2. Check that the colored label above the empty slot in the printer matches the color of the label on the cartridge.

  3. Shake a color cartridge in all directions for 2 minutes.

    Shake a color cartridge
  4. Insert the ink cartridge into the correct slot and push it until it locks into position.

    Insert the ink cartridge
  5. The front-panel display confirms that all cartridges have been correctly inserted.

    All cartridges have been correctly inserted

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Country/Region: Flag United Kingdom

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