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HP Customer Support - Knowledge Base

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Prepare an HP printer for recycling or resale

If you are selling, recycling, or considering disposing of your printer, remove the cartridges, transfer or cancel your Instant Ink account, and restore factory defaults.

Note:

Together, we can make sure our precious resources do not go to waste. Once you are done with your HP printer and cartridges, have them reused or recycled. Go to HP Product return and recycling for options for your country/region.

Remove and recycle the cartridges

Remove and recycle the ink or toner cartridges before selling, recycling, or disposing of your HP printer.

Transfer or cancel your HP Instant Ink service

Transfer your Instant Ink services to a new HP printer, or cancel your Instant Ink service.

Restore factory defaults on your HP printer

Reset the printer to remove all previous printer settings and preferences.

Remove the printer from your HP account

Use the HP Smart website to remove the printer from your HP account.

  1. Sign in to your HP Smart website account.

  2. From the account dashboard, click Owned Printers to open the printer list.

  3. Click Printer Options under the printer you want to remove, and then click Remove Printer.

    Removing the printer from the HP Smart website
  4. On the confirmation prompt, click Remove to complete the removal.

Recycle the printer

After removing the cartridges, transferring or cancelling HP accounts, and restoring the factory defaults, recycle the HP printer.

Go to HP Product return and recycling for more information.


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