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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback

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HP printers - You do not have permission to open the application 'HP Scanner 3' error (macOS)

When using your scanner in Apple Image Capture, Preview, or Printers and Scanners, a You do not have permission to open the application "HP Scanner 3" message displays and the scan job fails.

You do not have permission to open the application HP Scanner 3 error in macOS
  1. On the Mac, click the Apple menu .

  2. Click System Preferences > Software Update.

    The Software Update window displays and automatically searches for any new updates.
  3. Click Update Now or Upgrade Now, and then follow the instructions to update or upgrade macOS.

  4. Once the update or upgrade completes, rescan the document or photo.

    For additional information, go to Update macOS on Mac (in English).


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Country/Region: Flag United Kingdom

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