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HP Customer Support - Knowledge Base

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    Apache Log4j Update

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Cancel your account

Before you cancel, consider other plan options and be aware of what happens after cancellation.

Note:

HP Instant Ink support has solutions for service and technical issues, and can explain other plan options that may better fit your needs. Please go to HP Instant Ink support for assistance before you cancel.

If you cancel:

  • You can keep printing with Instant Ink cartridges until the end of your current billing cycle.

  • At the end of the current billing cycle, you must replace the Instant Ink cartridges with traditional cartridges from your favorite retailer in order to keep printing.

  • Because Instant Ink bills at the end of each billing cycle you still receive your final monthly charge, if applicable to your account.

To cancel:

  1. Sign into your HP Instant Ink account.

    • If HP Smart is listed at the top of the menu, click HP Instant Ink > Change Plan in the left menu. Make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen if you have more than one printer. If you have multiple printers with the same model number, select Plan Overview, and then click Printer Details in the Status area to view the printer serial number.

    • If HP Smart is not listed, make sure the printer you want to cancel is selected in the Select Printer box at the top of the screen if you have more than one printer, and then click My Account > Account Settings.

  2. Click Cancel my HP Instant Ink Subscription.

  3. Select a reason for canceling your subscription from the list, and then click Next.

  4. Check the two boxes acknowledging the terms of cancellation, and then click Cancel Enrollment.

  5. A blue Keep Enrollment button displays on the Change Plan page until your cancellation is finalized at the end of the current billing cycle. You can click this button to reinstate your account.

You receive an email confirmation of your cancellation request immediately, and a second cancellation confirmation email at the end of the billing cycle when your cancellation is finalized.


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Country/Region: Flag United Kingdom

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