Replace an enrolled printer
Learn how your account changes when you replace an enrolled printer.
Home / Home Office: The HP Smart app has a printer replacement function that allows you to keep rollover pages, trial months, prepaid amounts, account history, and other account information from the previous printer.
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Follow the instructions that came with the new printer to set it up. Make sure to use the HP Smart app, and select the option for replacing an existing printer. If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer during printer setup.
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If you purchased a replacement printer, watch for the printer replacement option during setup with the HP Smart app.
Business: The HP Smart app does not manage printer replacement for Business accounts.
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Follow the instructions that came with the new printer to set it up. Select the Instant Ink option during setup to enroll the new printer.
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After enrolling the new printer, make sure to cancel any printer you no longer use to avoid charges.
HP All-in Plan for Print: Contact support at 24/7 Pro live support if you need help with your printer.
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