Enrolling in HP Instant Ink | HP® Customer Support

Enroll in HP Instant Ink

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup

New printers are designed to be easy to enroll during setup.

Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup

New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.

About this task

For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.

Procedure

Sign into your Instant Ink account
Click HP Instant Ink, then Overview in the left navigation menu.
Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

Enroll a LaserJet 3000/4000 series printer to a Business account after initial setup

These instructions apply only if you have an Instant Ink for Business account with LaserJet 3000/4000 series printers. If you did not enroll when you first set up your printer, you can enroll at the Instant Ink website. Only administrators can make changes in Business accounts.

About this task

For Instant Ink for Business accounts, each enrolled printer may have its own shipping address. All enrolled printers are included in a single bill.

Procedure

Sign into your Instant Ink for Business account
Click HP Instant Ink, then Overview in the left navigation menu.
Click Enroll Another Printer and then follow the steps to enroll your printer. If you do not see Enroll Another Printer on your account page, add the printer to your HP Smart account. See HP printer setup (HP Smart app) for more help.

Enroll in the Paper Add-on service

If you are enrolled in Instant Ink and the Paper Add-on Service is available in your area, the offer appears on your account page.

To enroll, Sign into your Instant Ink account and click the Paper Add-on Service offer on your account page.

How Instant Ink works

HP Instant Ink is a printing service exclusive to HP printers: a way to print that saves you time and money. Here is how it works.

Choose a printing plan based on the number of pages you expect to print in a month.
- Upgrade, downgrade, or cancel your service at any time with no extra fees or penalties.
- When you print less than your plan amount, unused pages roll over up to the maximum for your plan.
- If you print over your plan amount, additional pages are added to your monthly bill.
- Color, black and white, and photo prints are counted the same way.
Your service starts immediately upon enrollment using the cartridges that shipped with your printer.
- When you provide a shipping address, a set of HP Instant cartridges is shipped to you.
- If you enroll for the trial offered during printer setup, your free months of service start right away.
- After the trial period, you are billed at the end of your billing cycle each month.
- Instant Ink cartridges only work while your plan is active. If you cancel, remove Instant Ink cartridges and purchase Original HP Ink or Toner from the retailer of your choice to continue printing.
Instant Ink monitors your usage and automatically ships ink or toner cartridges before you need them.
- You only receive Instant Ink cartridges when you need them so you may not receive them every month.
- Shipping and cartridge recycling are included with your service.

Requirements

Active internet connection to the printer: The printer must be set up on a wired or wireless network that has access to the internet.
HP Smart account: You must have an HP ID account, also known as an HP Smart account. You can create one during enrollment.
Email address (Gmail, Yahoo Mail, Hotmail, etc.): Required as part of the enrollment. Do not use the ePrint email address for your printer.
Valid credit or debit card: A credit card is required for enrollment, but the payment method can be changed to PayPal after enrollment.*
Supported countries: Go to HP Instant Ink and click the flag icon to see supported countries.

*In some country/regions, a payment method is not required during the free trial. Payment is required to continue printing with HP Instant Ink if you print over the maximum number of pages allowed for the free trial.

For more information about HP Instant Ink, go to HP Instant Ink.

Learn about the Paper Add-on service

The Paper Add-on service delivers HP Paper to your door before you need it.

The Paper Add-on service is an option to your Instant Ink service.
Your paper page limit matches your ink or toner page limit.
The monthly fee includes shipping.
Unused pages roll over to the next month.
Your plan can be changed at any time.
To avoid running out of paper, use the paper from the service only in the enrolled printer.

How can I enroll? Sign into your Instant Ink account and click the Paper Add-on Service offer on your account page.

Where is the Paper Add-on service available? The Paper Add-on Service is currently available in the continental United States, the United Kingdom and Northern Ireland, metropolitan France and Corsica, and Germany. Paper cannot be shipped to the territories of a country/region, to military bases, or to P.O. boxes.

What are the minimum requirements? You are eligible to participate if your printer is enrolled in Instant Ink and the offer appears on your Instant Ink account page.

What kind of paper? Depending on your plan, you get one or three 500-page reams of high-quality, sustainably sourced 20lb 96 Bright HP Paper. The paper is engineered to support a wide range of everyday color printing. Other papers are not supported currently. Replacement reams are shipped when your printer tells HP you need more paper, not by the month.

Get an Instant Ink trial

When you enroll for the first time with a new printer, you might be eligible for a trial of HP Instant Ink.

To claim the trial that came with your printer, you must enroll during the eligibility period:
- Home: within 7 days of printer setup.
- Business: within 14 days of printer setup.
During your trial, you can print up to the trial limit regardless of your plan.
You can change your plan at any time. If you change your plan during the trial, you are not charged.
There is currently no trial offer for the Paper Add-on service.
You might be charged during the trial if you print over the trial maximum pages. When you print over your monthly pages, you are billed for additional pages.
You might have to provide a payment method or shipping address during the ink or toner trial.
- If you print over the trial maximum pages, payment is required to continue printing.
- A shipping address is required for delivery of the Welcome Kit and replenishment supplies.
- To check your trial months, select your enrollment type.

Check trial months for a home account

Check your trial months on your Instant Ink account page.

Procedure

Sign into your Instant Ink account
Click HP Instant Ink, then Overview in the left navigation menu.
Make sure the printer you are interested in is selected.
Your free months remaining are under Plan Details. Your free pages remaining during the month are in the Monthly Summary area.

Check trial months for a Business account with LaserJet 3000/4000 series printers

This topic applies only to Instant Ink for Business accounts with LaserJet 3000/4000 series printers. Check your trial months on your Instant Ink account page. Only administrators can make changes in Business accounts.

Procedure

Sign into your Instant Ink for Business account
Click HP Instant Ink, then Overview in the left navigation menu.
Make sure the printer you are interested in is selected.
Your free months remaining are under Plan Details. Your free pages remaining during the month are in the Monthly Summary area.

Learn more about promotions

Learn about Instant Ink promotional codes, enrollment keys, and the Invite and Earn program.

Apply a promotional code

Follow the instructions that came with the printer to set it up and then enroll when prompted.
Enter your promotional code in the Special Offers box on the final confirmation page.

Apply an enrollment key

Some printers come with codes that must be applied during enrollment. Enter enrollment keys during enrollment. That is the only time they can be applied.

Take advantage of the Invite and Earn program

Copy the link in the Invite and Earn section of your account page, then send the link to a friend. When your friend uses the link to sign up, you both get months of Instant Ink service, which are not billed to your account.

Verify promotional months for a home account

Verify that your promotional code was applied on your account page.

Procedure

Sign into your Instant Ink account
Click HP Instant Ink, then Overview in the left navigation menu.
Check the Plan Details section to see how many free promotional months are left.
To see when your free months were used, click Print and Payment History in the left navigation menu and check the Print and Payment History section.

Verify promotional months for a Business account with LaserJet 3000/4000 series printers

This topic applies only to Instant Ink for Business accounts with LaserJet 3000/4000 series printers. Verify that your promotional code was applied on your account page. Only administrators can make changes in Business accounts.

Procedure

Sign into your Instant Ink for Business account
Click HP Instant Ink, then Overview in the left navigation menu.
Check the Plan Details section to see how many free promotional months are left.
To see when your free months were used, click Print and Payment History in the left navigation menu and check the Print and Payment History section.

Add more printers

You can enroll additional printers on your account page. When you have more than one enrolled printer, printed pages and rollover pages are tracked separately for each printer.

Enroll a home printer after initial setup

New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.

About this task

For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.

Procedure

Sign into your Instant Ink account
Click HP Instant Ink, then Overview in the left navigation menu.
Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

Enroll a LaserJet 3000/4000 series printer to a Business account after initial setup

These instructions apply only if you have an Instant Ink for Business account with LaserJet 3000/4000 series printers. If you did not enroll when you first set up your printer, you can enroll at the Instant Ink website. Only administrators can make changes in Business accounts.

About this task

For Instant Ink for Business accounts, each enrolled printer may have its own shipping address. All enrolled printers are included in a single bill.

Procedure

Sign into your Instant Ink for Business account
Click HP Instant Ink, then Overview in the left navigation menu.
Click Enroll Another Printer and then follow the steps to enroll your printer. If you do not see Enroll Another Printer on your account page, add the printer to your HP Smart account. See HP printer setup (HP Smart app) for more help.

How do I fix a 'GSS001 Problem Finalizing your Subscription' error?

This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.

Procedure

Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.

Note:
If you have an HP+ printer, Web Services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove Web Services, perform a printer reset to restore factory default settings.
Finish setting up and enrolling the printer:
- If the Instant Ink Submit Order window is still open, click Enroll.
- If the window is not open, use the HP Smart app to set up the printer. See HP printer setup (HP Smart app) for more help.
- If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.
If you continue to see the error, Contact HP Instant Ink support:
- Home / Home Office: HP Instant Ink support
- Business: HP Instant Ink for Business support

Replace an enrolled printer

Learn how your account changes when you replace an enrolled printer.

Home / Home Office: The HP Smart app has a printer replacement function that allows you to keep rollover pages, free months, prepaid amounts, account history, and other account information from the previous printer.

Follow the instructions that came with the new printer to set it up. Make sure to use the HP Smart app. If HP sends a replacement printer under warranty, the HP Smart app automatically replaces the printer during printer setup.
If you purchased a replacement printer, watch for the printer replacement option during setup with the HP Smart app.

Business: The HP Smart app does not manage printer replacement for Business accounts.

Follow the instructions that came with the new printer to set it up. Select the Instant Ink option during setup to enroll the new printer.
After enrolling the new printer, make sure to cancel any printer you no longer use to avoid charges.