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HP LaserJet Enterprise MFP, HP OfficeJet Enterprise MFP, HP PageWide Enterprise MFP, HP Managed MFP - General fax problems

This document lists common fax problems and solutions to resolve them.

The fax failed to send

JBIG is enabled, and the receiving fax machine does not have JBIG capability.

Solution: Turn off the JBIG setting.

An "Out of Memory" message displays on the printer control panel

The printer storage disk is full. Delete some stored jobs from the disk.

Note:

The steps vary according to the type of control panel.

FutureSmart 3 touchscreen control panel

FutureSmart 3 touchscreen control panel

FutureSmart 4 touchscreen control panel

FutureSmart 4 touchscreen control panel

Find your printer control-panel type in the options below, and then follow the steps to delete stored jobs from the disk.

Print quality of a photo is poor or prints as a gray box

You are using the wrong page-content setting or the wrong resolution setting.

Solution: Try changing the Optimize Text/Picture setting to Photograph.

You selected the Stop button to cancel a fax, but the fax was still sent

If the job is too far along in the sending process, you cannot cancel the job.

This is normal operation.

No fax address book button displays

The fax address book feature has not been enabled.

Solution: Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature.

Not able to locate the Fax settings in HP Web Jetadmin

Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.

Solution: Select Digital Sending and Fax from the drop-down menu.

The header is appended to the top of the page when the overlay option is enabled

For all forwarded faxes, the printer appends the overlay header to the top of a page.

This is normal operation.

A mix of names and numbers is in the recipients box

Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers.

This is normal operation.

A one-page fax prints as two pages

The fax header is being appended to the top of the fax, pushing text to a second page.

Solution: To print a one page fax on one page, set the fax header to overlay mode, or adjust the Fit to Page setting.

A document stops in the document feeder in the middle of faxing

A jam is in the document feeder.

Solution: Clear the jam, and send the fax again.

The volume for sounds coming from the fax accessory is too high or too low

The volume setting needs to be adjusted.

Solution: Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.


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