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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Printers - Scanner not found or connected (Windows, Mac)

When you try to scan a document or photo, the computer or scanner cannot be found and the scan fails.

One of the following error messages might display:

  • An error occurred communicating with the scanner or scanning device

  • No Computer Detected or Computer not found

  • Scanner not found

  • Scan to computer is currently unavailable


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Country/Region: Flag United Kingdom

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