HP printer does not maintain Wi-Fi connection
After connecting your HP printer to a Wi-Fi network, the connection drops, the printer
goes offline, and you cannot print
or scan.
Use HP Print and Scan Doctor (Windows)
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing
and scanning issues.
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Make sure paper is loaded in the main tray, and then turn on the printer.
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On the welcome screen, click Start to select your printer and run the diagnostic.
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If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
Improve the wireless signal to the printer
If the wireless signal is weak, move devices closer to the router and check if the
internet service is working correctly.
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On your computer or mobile device, check the wireless network status.
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Check the network name: Make sure you are connected to the correct network. For instance, you might have
inadvertently connected to a neighbor's
or guest network.
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Check the signal strength: If the wireless icon displays a weak signal status
, move closer to the router or range extender until a strong signal displays
. Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless
signal.
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Open a website to confirm the internet service is working. If page load time is slow
or intermittent, restart the router.
If necessary, contact your internet service provider to check if the service is down.
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Limit the number of devices actively on the network, especially devices streaming
content.
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Move the router to a central location in the home, or install a range extender to
improve signal strength in rooms farther
away from the router.
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Contact your internet service provider or the router manufacturer for steps to check
for updates. Outdated router firmware
can cause printer connectivity issues.
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Print a Network Configuration or Wireless Network Test Results page.
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Review the report for connection status and any issues found.
If the report does not identify any issues or solutions, continue with these steps
to minimize channel interference.
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In the Number of 802.11 networks discovered list on the last page of the report, locate the channel for your Wi-Fi network.
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If your network is not on a channel used by several other networks, the issue is not related to Wi-Fi channel
interference.
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If your network is on a channel used by several other networks, change the router channel.
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Determine your router IP address and password.
Note:
The following list is provided for informational purposes only and might not work
with your router model. Consult your internet
provider or router documentation for steps to access router settings.
Common router brands with default IP addresses, user names, and passwords
Router brand
|
IP address
|
User name
|
Password
|
3Com
|
http://192.168.1.1
|
admin
|
no password required, or admin
|
ASUS
|
http://192.168.1.1
|
admin
|
admin
|
Belkin
|
http://192.168.2.1
|
no user name required, or admin
|
no password required
|
D-Link
|
http://192.168.0.1
|
admin or user
|
no password required, or admin
|
Linksys
|
http://192.168.1.1
|
admin, no user name required, or Comcast
|
admin, no password required, or 1234
|
Netgear
|
http://192.168.0.1
|
admin
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password, 1234, or setup
|
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Open a web browser, type the router IP address in the address bar, press Enter, and then sign in with the user name and password.
The router web setup page displays.
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Use the configuration menu to change the Wi-Fi channel.
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If your Wi-Fi network continues to under-perform, consider upgrading your router or
internet service.