HP printer does not maintain Wi-Fi connection

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

If the wireless signal is weak, move devices closer to the router and check if the internet service is working correctly.

1. On your computer or mobile device, check the wireless network status.

   • Check the network name: Make sure you are connected to the correct network. For instance, you might have inadvertently connected to a neighbor's or guest network.

   • Check the signal strength: If the wireless icon displays a weak signal status , move closer to the router or range extender until a strong signal displays . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.

2. Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.

3. Limit the number of devices actively on the network, especially devices streaming content.

4. Move the router to a central location in the home, or install a range extender to improve signal strength in rooms farther away from the router.

5. Contact your internet service provider or the router manufacturer for steps to check for updates. Outdated router firmware can cause printer connectivity issues.

6. Print a Wireless Test Report to check the printer wireless connection status.

   • Printers with a touchscreen: Touch the Wireless icon or open the Network Settings or Setup menu to view a network connection status summary. For more details, select Wireless Test Report or Print Details to print a status report.

   • Printers without a touchscreen: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. A Wireless Test Report prints.

7. Review the report for connection status and any issues that were found.

   

   If the Wireless Test Report does not mention any issues or solutions, continue with these steps to minimize channel interference.

8. Print a Network Configuration or Wireless Network Test Results page.

   • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

   • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

     For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

     For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

9. In the Number of 802.11 networks discovered list on the last page of the report, locate the channel for your Wi-Fi network.

   

   • If your network is not on a channel used by several other networks, the issue is not related to Wi-Fi channel interference.

   • If your network is on a channel used by several other networks, change the router channel.

10. Determine your router IP address and password.

    Note:

    The information in the table is provided for informational purposes only and might not work with your router model. Consult your internet provider or router documentation for steps to access router settings.

    Common router brands with default IP addresses, user names, and passwords

    Router brand	IP address	User name	Password
    3Com	http://192.168.1.1	admin	no password required, or admin
    ASUS	http://192.168.1.1	admin	admin
    Belkin	http://192.168.2.1	no user name required, or admin	no password required
    D-Link	http://192.168.0.1	admin or user	no password required, or admin
    Linksys	http://192.168.1.1	admin, no user name required, or Comcast	admin, no password required, or 1234
    Netgear	http://192.168.0.1	admin	password, 1234, or setup

11. Open a web browser, type the router IP address in the address bar, press Enter, and then sign in with the user name and password.

    The router web setup page displays.

12. Use the configuration menu to change the Wi-Fi channel.

13. If your Wi-Fi network continues to under-perform, consider upgrading your router or internet service.