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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP Inkjet printers - Ink cartridge errors

One of the following errors or messages displays on the printer control panel or the computer, and the printer does not print.

  • Cartridge cannot be used until printer is enrolled

  • Cartridge error

  • Cartridges in wrong slot

  • Cartridge Missing

  • Cartridge Problem

  • Incompatible Cartridge

  • Ink Cartridge Failure

  • Print cartridge missing or not detected

  • Old Generation Cartridge

  • Non-HP Chip/Circuitry Detected

Note:

Messages vary based on your printer and firmware version. Check your firmware release notes for your printer for message availability.

Identify your cartridge type for steps to resolve these errors.

Cartridge types
Note:

Go to the following documents if you experience these cartridge errors.


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Country/Region: Flag United Kingdom

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