There is no picture on external display.
There is no picture on the external HDMI display when it is connected to the computer using an HDMI cable.
The information in this document applies to the following:
HP EliteBook 645 14 inch G10 Notebook PC (75C13AV)
HP EliteBook 645 14 inch G9 Notebook PC (4K018AV)
HP EliteBook 655 15.6 inch G10 Notebook PC (75G71AV)
HP EliteBook 655 15.6 inch G9 Notebook PC (4K063AV)
HP EliteBook 835 G7 Notebook PC
HP EliteBook 835 G8 Notebook PC (1W3K2AV)
HP EliteBook 845 G7 Notebook PC
HP EliteBook 845 G8 Notebook PC
HP EliteBook 855 G7 Notebook PC
HP EliteBook 855 G8 Notebook PC (1V3V2AV)
HP ProBook 445 14 inch G10 Notebook PC (70Z74AV)
HP ProBook 445 14 inch G9 Notebook PC
HP ProBook 455 15.6 inch G10 Notebook PC (719G8AV)
HP ProBook 455 15.6 inch G9 Notebook PC (4S0R4AV)
03/13/2024
1
To resolve this issue, disable High-bandwidth Digital Content Protection (HDCP) in AMD Software. Follow the instructions to disable the HDCP.
This document has been revised according to the information below.
Version |
Description |
Date |
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1 |
Initial Release |
03/13/2024 |
The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
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