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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07637154

Version: 1

HP Consumer Notebook PCs - Distorted audio may occur when playing online audio

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-Jun-2021

Last updated : 21-Jun-2021

DESCRIPTION
Distorted audio might occur when playing audio online.

SCOPE
The information in this document applies to the following:
Computers:
  • HP Laptop-15-ef1xxx
  • HP Laptop-15s-eq1xxx
  • HP Laptop-15s-er1xxx
  • HP Laptop-15s-ey1xxx
Processor:
  • Ryzen3 3250U
  • Athlon Gold 3150U
  • Athlon Silver 3050U
Operating Systems:
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, perform the following steps:
  1. Download and install the AMD high-definition graphics driver, version 27.20.15002.1004 or later.
    Softpaq Description
    Release Notes
    Release Notes
    AMD High-Definition Graphics Driver - Dali

    Version: 27.20.15002.1004
    Revision: C
    SP113577 release notes
    SP113577 file download
  2. Download and install the Realtek audio driver, version 6.0.9168.1 or later.
    Softpaq Description
    Release Notes
    Release Notes
    Realtek High-Definition (HD) Audio Driver
    Version: 6.0.9168.1
    Revision: B
    SP113999 release notes
    SP113999 file download
note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/.

Hardware platforms affected : HP Laptop - 15s-eq1031nt, HP Laptop - 15s-eq1032nt, HP Laptop - 15s-eq1033nt, HP Laptop - 15s-eq1034nt, HP Laptop - 15s-eq1040nm, HP Laptop - 15s-eq1042nm, HP Laptop - 15s-eq1525na, HP Laptop - 15s-eq1527na, HP Laptop - 15s-eq1528na, HP Laptop - 15s-eq1530sa

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07637154

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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