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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06644511

Version: 1

HP Commercial Notebook and Desktop PCs - Unable to Present Desktop, or Program From Client to HUB During Skype Call

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 28-May-2020

Last updated : 28-May-2020

DESCRIPTION
The user is unable to present or share their desktop, or a program from client to hub during Skype for Business call.

SCOPE
The information in this document applies to the following:
Applications:
Skype for Business, version 2.6.1222
Notebook Computers:
  • HP Elite X2 G4
  • HP Elite Dragonfly G2 Notebook PC
  • HP Elite Dragonfly Notebook PC
  • HP Elite Slice
  • HP Elite Slice G2 with Intel Unite
  • HP Elite x2 1011 G1
  • HP Elite x2 1012 G1
  • HP Elite x2 1012 G2
  • HP Elite x2 1013 G3
  • HP EliteBook 735 G5 Notebook PC
  • HP EliteBook 745 G5 Notebook PC
  • HP EliteBook 755 G5 Notebook PC
  • HP EliteBook 735 G6 Notebook PC
  • HP EliteBook 745 G6 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 830 G6 Notebook PC
  • HP EliteBook 836 G5 Notebook PC
  • HP EliteBook 836 G6 Notebook PC
  • HP EliteBook 840 G5 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Healthcare Edition Notebook PC
  • HP EliteBook 840 G6 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP EliteBook 850 G6 Notebook PC
  • HP EliteBook x360 1030 G3 Notebook PC
  • HP EliteBook x360 1030 G4 Notebook PC
  • HP EliteBook x360 1040 G5 Notebook PC
  • HP EliteBook x360 1040 G6 Notebook PC
  • HP EliteBook x360 830 G6 Notebook PC
  • HP Pro x2 612 G2
Desktop Computers:
  • HP 280 G4 Microtower PC
  • HP 280 G4 Small Form Factor PC
  • HP 290 G2 Microtower PC
  • HP 290 G2 Small Form Factor PC
  • HP EliteDesk 705 G4 Microtower PC
  • HP EliteDesk 705 G4 Microtower PC
  • HP EliteDesk 705 G4 Small Form Factor PC
  • HP EliteDesk 705 G5 Desktop Mini PC
  • HP EliteDesk 800 G3 Small Form Factor PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteDesk 800 G3 Tower PC
  • HP EliteDesk 800 G4 Tower PC
  • HP EliteDesk 800 G4 Tower PC
  • HP EliteDesk 800 G5 Desktop Mini PC
  • HP EliteDesk 800 G5 Small Form Factor PC
  • HP EliteDesk 800 G5 Small Form Factor PC
  • HP EliteDesk 800 G5 Tower PC
  • HP EliteDesk 800 G5 Tower PC
  • HP EliteDesk 800 G6 Desktop Mini PC
  • HP EliteDesk 800 G6 Small Form Factor PC
  • HP EliteDesk 880 G3 Tower PC
  • HP ProDesk 400 G6 Desktop Mini PC
  • HP ProDesk 400 G7 Small Form Factor PC
  • HP ProDesk 600 G6 Desktop Mini PC
Operating Systems:
  • Microsoft Windows 10 IoT (64-bit)
  • Microsoft Windows 7 (32-bit)
  • Microsoft Windows 7 (64-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 10 20H1
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To work around this issue, refer to the following link to download and install the appropriate version of the Intel Unite Client.
Downloads for Intel Unite® app

Hardware platforms affected : HP 280 G4 Microtower PC, HP 280 G4 Small Form Factor PC, HP 290 G2 Microtower PC, HP 290 G2 Small Form Factor PC, HP Elite Dragonfly G2 Notebook PC, HP Elite Dragonfly Notebook PC, HP Elite Dragonfly Notebook PC Configurable Material, HP Elite Slice, HP Elite Slice G2 with Intel Unite, HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP Elite x2 1012 G2, HP Elite x2 1013 G3, HP Elite x2 G4, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC Configurable Material, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC Configurable Material, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G5 Desktop Mini PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G4 Tower PC, HP EliteDesk 800 G5 Desktop Mini PC, HP EliteDesk 800 G5 Small Form Factor PC, HP EliteDesk 800 G5 Tower PC, HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Small Form Factor PC, HP EliteDesk 880 G3 Tower PC, HP Pro x2 612 G2, HP ProDesk 400 G6 Desktop Mini PC, HP ProDesk 400 G7 Small Form Factor PC, HP ProDesk 600 G6 Desktop Mini PC

Operating systems affected : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA06644511

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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