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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06586137

Version: 1

HP Consumer Notebook and Desktop - Message 'HP Display Control Service Needs to Be Updated' Appears After Updating the Software

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 04-Mar-2020

Last updated : 05-Mar-2020

DESCRIPTION
The following message is displayed while updating HP Display Control Service:
HP Display Control Service needs to be updated. Please update using the link below:
HP Display Control Service update warning

SCOPE
All Consumer notebook and desktop computers installed with HP Display Control Service are impacted.
The information in this document applies to the following:
Drivers:
HPDC v4.1.35.0

Computers:
Any HP consumer desktop or notebook may experience the issue, including:
  • HP 20-c400 All-in-One Desktop PC series
  • HP 22-b000 All-in-One Desktop PC series
  • HP 24-e000 All-in-One Desktop PC series
  • HP ENVY 27-b000 All-in-One Desktop PC series
  • HP ENVY 27-b100 All-in-One Desktop PC series
  • HP ENVY 27-b200 All-in-One Desktop PC series
  • HP ENVY 34-b100 Curved All-in-One Desktop PC series
  • HP ENVY All-in-One PC 32-a0000 Desktop PC series
  • HP ENVY All-in-One PC 32-a1000 Desktop PC series
  • HP ENVY Curved 34-b000 All-in-One Desktop PC series
  • HP ENVY Curved 34-b100 All-in-One Desktop PC series
  • HP Pavilion 24-qa000 All-in-One Desktop PC series
  • HP Pavilion 24-qa100 All-in-One Desktop series
  • HP Pavilion 24-qb0000 All-in-One Desktop PC series
  • HP Pavilion 24-qb1000 All-in-One Desktop PC series
  • HP Pavilion 24-qb2000 All-in-One Desktop PC series
  • HP Pavilion 24-r000 All-in-One Desktop PC series
  • HP Pavilion 24-r100 All-in-One Desktop series
  • HP Pavilion 24-x000 All-in-One Desktop PC series
  • HP Pavilion 24-xa0000 All-in-One Desktop PC series
  • HP Pavilion 24-xa1000 All-in-One Desktop PC series
  • HP Pavilion 24-xa2000 All-in-One Desktop PC series
  • HP Pavilion 27-qa100 All-in-One Desktop series
  • HP Pavilion 27-qb0000 All-in-One Desktop PC series
  • HP Pavilion 27-qb1000 All-in-One Desktop PC series
  • HP Pavilion 27-r000 All-in-One Desktop PC series
  • HP Pavilion 27-r100 All-in-One Desktop series
  • HP Pavilion 27-xa0000 All-in-One Desktop PC series
  • HP Pavilion 27-xa1000 All-in-One Desktop PC series
  • HP Pavilion All-in-One - 24-xa0999nj
  • HP Spectre 13-aw0000 x360 Convertible PC series
Operating Systems:
  • Microsoft Windows 10 19H2 (Version 1909)
  • Microsoft Windows 10 19H1 (Version 1903)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
RESOLUTION
To resolve this issue, select the preferred option to download and update the HP Display Control Service:
Option 1: Refer to the following link to download and install the latest version of HP Display Control Service:
Option 2: Download and install the following SoftPaq to update the driver:
Affected Products
SoftPaq Description
Release Notes
Download SoftPaq
HP Spectre x360 13 Convertible

HP ENVY All-in-One PC 32-a0000 Desktop PC

HP ENVY All-in-One PC 32-a1000 Desktop PC
HP Display Control
Version:4.1.35.0 Revision: A
Affected Products
SoftPaq Description
Release Notes
Download SoftPaq
HP Pavilion 24-r1xx All-in-One PC

HP Pavilion 27-r1xx All-in-One PC

HP Pavilion 24 All-in-One PC

HP Pavilion 27 All-in-One PC

HP 27-b2XX All-in-One

HP 34-b1xx All-in-One
HP Display Control
Version:4.1.35.0 Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP 20-c400 All-in-One Desktop PC series, HP 22-b000 All-in-One Desktop PC series, HP 24-e000 All-in-One Desktop PC series, HP ENVY 27-b000 All-in-One Desktop PC series, HP ENVY 27-b100 All-in-One Desktop PC series, HP ENVY 27-b200 All-in-One Desktop PC series, HP ENVY 34-b100 Curved All-in-One Desktop PC series, HP ENVY All-in-One PC 32-a0000 Desktop PC series, HP ENVY All-in-One PC 32-a1000 Desktop PC series, HP ENVY Curved 34-b000 All-in-One Desktop PC series, HP ENVY Curved 34-b100 All-in-One Desktop PC series, HP Pavilion 24-qa000 All-in-One Desktop PC series, HP Pavilion 24-qa100 All-in-One Desktop series, HP Pavilion 24-qb0000 All-in-One Desktop PC series, HP Pavilion 24-qb1000 All-in-One Desktop PC series, HP Pavilion 24-qb2000 All-in-One Desktop PC series, HP Pavilion 24-r000 All-in-One Desktop PC series, HP Pavilion 24-r100 All-in-One Desktop series, HP Pavilion 24-x000 All-in-One Desktop PC series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 24-xa2000 All-in-One Desktop PC series, HP Pavilion 27-qa100 All-in-One Desktop series, HP Pavilion 27-qb0000 All-in-One Desktop PC series, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion 27-r000 All-in-One Desktop PC series, HP Pavilion 27-r100 All-in-One Desktop series, HP Pavilion 27-xa0000 All-in-One Desktop PC series, HP Pavilion 27-xa1000 All-in-One Desktop PC series, HP Pavilion All-in-One - 24-xa0999nj, HP Spectre 13-aw0000 x360 Convertible PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06586137

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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