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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06100886

Version: 1

Advisory: HP ENVY 12-g000 x2 Detachable PCs - Softcover Keyboard May Not Work Correctly

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 27-Jul-2018

Last updated : 31-Jul-2018

DESCRIPTION
The Softcover keyboard may not work correctly when it is attached to the computer. The connector pins between the computer and keyboard may not align properly when the keyboard is attached. As a result, the keyboard may not work.

SCOPE
The information in this document applies to the following:
Computers:
HP ENVY 12-g000 x2 Detachable PC series
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
RESOLUTION
To prevent this issue from occurring, refer to the following attachment for instructions on how to correctly position the computer and keyboard.

Hardware platforms affected : HP ENVY 12-g000 x2 Detachable PC series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06100886

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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