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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP ENVY x360 - 13-ag0502sa Product Specifications

Hardware

Product number
4RD69EA
Product name
HP ENVY x360 - 13-ag0502sa
Microprocessor
AMD Ryzen™ 5 2500U Quad-Core (2 GHz base frequency, up to 3.6 GHz burst frequency, 6 MB cache)
Memory, standard
8 GB DDR4-2400 SDRAM (1 x 8 GB)
Video graphics
AMD Radeon™ Vega 8 Graphics
Hard drive
128 GB M.2 SSD
Display
33.8 cm (13.3") diagonal FHD IPS micro-edge WLED-backlit touch screen with Corning® Gorilla® Glass NBT™ (1920 x 1080)
Keyboard
Full-size island-style backlit keyboard
Pointing device
HP Imagepad with multi-touch gesture support
Wireless connectivity
802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 combo
Expansion slots
1 microSD media card reader
External ports
1 USB 3.1 Type-C™ Gen 2 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge); 2 USB 3.1 Gen 1 (1 HP Sleep and Charge); 1 HDMI 2.0; 1 headphone/microphone combo
Minimum dimensions (W x D x H)
30.67 x 21.46 x 1.49 cm
Weight
1.3 kg
Power supply type
45 W AC power adapter
Battery type
4-cell, 53.2 Wh Li-ion
Battery life mixed usage
Up to 11 hours
Video Playback Battery life
Up to 7 hours and 30 minutes
Webcam
HP TrueVision HD IR Camera with integrated dual array digital microphone
Audio features
Bang & Olufsen, quad speakers, HP Audio Boost

Software

Operating system
Windows 10 Home 64
HP apps
HP Audio Switch; HP CoolSense; HP JumpStart
Software included
McAfee LiveSafe™
Pre-installed software
Netflix
Software - Productivity & finance
1 month trial for new Microsoft Office 365 customers

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Country/Region: Flag United Kingdom

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