hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Managed MFP E52545 - 13.B2, 13.A2, 13.A3, 13.A4, 13.A5 jam error in tray 2, tray 3, tray 4, or tray 5

13.B2, 13.A2, 13.A3, 13.A4, 13.A5 jam error in tray 2, tray 3, tray 4, or tray 5

Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B2.Az Jam in top cover
  • 13.B2.Dz Jam in top cover
  • 13.A2.D2
  • 13.A2.FF
  • 13.A3.yz
  • 13.A4.yz
  • 13.A5.yz
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in tray 2 and the optional 550-sheet trays:
note:
The printer models referenced in this video might be different from your printer model, but the steps to clear the jam are the same.
  1. Open the tray and remove it from the printer.
    Figure : Open and remove the tray
  2. Remove the paper from the tray, and discard any damaged paper.
    Figure : Remove paper from the tray
  3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
    Figure : Adjust the paper guides
  4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
    Figure : Load paper in the tray
  5. Reinsert and close the tray.
    Figure : Reinsert and close the tray
  6. Press the top-cover-release button on the left side of the printer.
    Figure : Press the top-cover-release button
  7. Open the front door.
    Figure : Open the front door
  8. Remove the toner cartridge.
    Figure : Remove the toner cartridge
  9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
    Figure : Lift the jam-access cover and remove jammed paper
  10. Reinstall the toner cartridge.
    Figure : Reinstall the toner cartridge
  11. Close the front door.
    Figure : Close the front door

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...