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HP LaserJet, HP PageWide - Cannot print in Windows Server 2008 R2 SP1

Issue

Cannot print to an HP Enterprise or HP Managed printer in Windows Server 2008 R2 SP1 after installing the printer-specific, XPS-based driver either from the CD provided in the box or an HP PCL 6 V3 file downloaded from HP.com.
note:
If running Windows Server 2008 SP2, go to Cannot print in Windows Server 2008 SP2.
The HP PCL 6 V3 driver installs on the Microsoft Windows Server 2008 R2 SP1 without an error message but the server cannot print to the printer.
The following Windows messages might also display on the server:
  • The document Test Page, owned by UserName, failed to print on printer PRINTERNAME on CLIENTName (redirected #). Try to print the document again, or restart the print spooler.
  • Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\ServerName. Win32 error code returned by the print processor: 5. Access is denied.
This symptom might occur on newer HP printers (released 2015 and later) that support XPS-based, printer-specific discrete drivers including the following HP printer families:
  • HP Color LaserJet Enterprise
  • HP Color LaserJet Managed
  • HP Color LaserJet Pro
  • HP LaserJet Enterprise
  • HP LaserJet Managed
  • HP LaserJet Pro
  • HP PageWide Enterprise
  • HP PageWide Managed

Cause

HP printers released after Spring 2015 are based on XPS technology. There is a feature called Easy Print which can result in this issue when using a RDP client or Terminal Service client from Windows Server 2008 R2 SP1.
note:
The current HP UPD driver is based on GDI technology so there is no issue between the HP UPD and Windows Server 2008 R2 SP1 at this time.

Solution

For Server 2008 R2 SP1, install the HP UPD or follow these steps:
  1. Uninstall the HP PCL 6 V3 print driver.
  2. Follow the Resolution steps provided in Microsoft support document Terminal Server Easy Print not printing (968605).
  3. Reinstall the HP PCL 6 V3 print driver.

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