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HP Customer Support - Knowledge Base

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HP PageWide Pro 700 series - Paper Size/Paper Type is displayed as gray text in the Embedded Web Server (EWS)

Issue Description

On the Copy Settings page of the Embedded Web Server (EWS), the Paper Size/Paper Type is displayed as gray text with a dropdown list style. This makes it appear that the options are not selectable.

Workaround/Solution

The gray text is a style choice and does not affect the usability. HP does not consider this behavior to be an issue and has no plans to change the color or behavior of this feature.

Product Numbers

The following products can exhibit the symptoms listed above:
Product models:
  • HP PageWide Pro MFP 772dw
  • HP PageWide Pro MFP 772dn
  • HP PageWide Pro MFP 777 series
  • HP PageWide Pro Managed MFP 77740z
  • HP PageWide Pro Managed MFP 77750z
  • HP PageWide Pro Managed MFP 77760z
  • HP PageWide Pro Managed MFP 77740zs
  • HP PageWide Pro Managed MFP 77750zs
  • HP PageWide Pro Managed MFP 77760zs
Product numbers:
  • W1B31
  • Y3Z54
  • Y3Z59
  • W1B39
  • W1B37
  • W1B38
  • W1B40
  • W1B41
  • W1B42

Serial Numbers

This issue is not constrained to a specific range of serial numbers.

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Country/Region: Flag United Kingdom

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