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HP Customer Support - Knowledge Base

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HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

In order to protect your hardware from potential damage, HP recommends that customers experiencing battery swelling discontinue use of the notebook until the battery can be replaced. Customers should contact HP to understand what battery replacement options are available.

Noticing a swollen battery

Customers may notice that their notebook battery may become somewhat deformed or swollen over time. In some cases, the battery swelling may be significant enough to impact other components of the system including the touchpad, keyboard and chassis.

Not a safety issue

A swollen battery does not present a safety issue. It is the result of the generation of gases per the normal degradation of the battery cell over time. HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

Discontinuing use

In order to protect your hardware from potential damage, HP recommends that customers experiencing battery swelling discontinue use of the notebook until the battery can be replaced. Customers should contact HP to understand what battery replacement options are available.

Replacing a swollen battery

If a battery is under warranty, HP will replace the battery per the terms and conditions of the HP Worldwide Limited Warranty or applicable HP Care Packs. For batteries no longer under warranty, contact HP to purchase a genuine HP replacement battery.

Minimizing battery swelling

There are multiple drivers that can accelerate battery swelling. To help mitigate battery swelling over time, customers should use the HP Battery Health Manager settings found in the HP BIOS. Available on most HP Commercial Notebooks, the Battery Health Manager feature provides a number of options designed to improve battery longevity and performance for various usage scenarios. For more information, go to Battery Health Manager Customer Advisory.

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Country/Region: Flag United Kingdom

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