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HP Customer Support - Knowledge Base

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Coronavirus (COVID-19) Impact
We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

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Are you working from home?
It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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Samsung Laser Printers - How do I recycle old toner cartridges?

You can help protect the environment by recycling your toner cartridge instead of throwing it away. HP provides many free and convenient ways to recycle old or used toner cartridges. HP Planet Partners Program is HP's recycling program for computer equipment and printing supplies.

How does it work?

Figure : Toner cartridge

To begin recycling old cartridges, follow these steps:

Go to Product return and recycling.
Scroll down the page and in the Recycle tab, select your country from the Please select your country drop-down list.
Click HP ink and toner cartridges, and Samsung toner cartridges.
On the HP Supplies Recycling page, use one of the following methods to recycle your old cartridge:
- Method one: Drop it off
  
  Click Drop it off to view the HP Authorized Retail Collection Locations to drop off your empty or old cartridges.
  - Staples
  - Office Depot
  - Walmart
  - Best Buy
- Method two: Mail it in
  
  Click Send in to HP to print or order postage-paid shipping materials, or to arrange a pallet pickup to return your printing supplies.
  1. Select the type of supplies you are returning from the drop-down list.
  2. Select the number of supplies to return.
  3. Type the number of envelopes or boxes required to return the cartridges.
  4. Click Order.
  5. In the Contact information section, type the information required, and then click Submit.
note:
Make sure to read the Packaging Instructions located in the Featured Resources section.

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Examples: "DeskJet 3630 paper jam", "EliteBook 840 G3 bios update"