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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP PageWide Pro 750, MFP 772, 777 - 15.A2 jam error in Tray 2

15.A2 jam error in Tray 2

Use the following procedure to check for jammed paper in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  • 15.A2.yz
  1. Open the tray.
    Figure : Open the tray
  2. Gently remove any jammed paper from the tray.
    Figure : Remove any jammed paper
  3. Open the right door, by pulling up on the right latch.
    Figure : Open the right door
  4. Grasp the handle of the duplexer, and pull the duplexer out as far as possible.
    Figure : Pull out the duplexer
  5. Gently remove any visible paper above the duplexer.
    Figure : Remove any jammed paper
  6. Lift up the duplexer, and gently remove any visible paper under it.
    Figure : Lift up the duplexer and remove any jammed paper
  7. Insert the duplexer until it snaps into place.
    Figure : Re-insert the duplexer
  8. Close the right door and the tray.
    Figure : Close the right door and the tray

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Country/Region: Flag United Kingdom

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