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HP Customer Support - Knowledge Base

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HP Color LaserJet Enterprise CM4540 MFP - 13.B2 right door paper jam

13.B2 right door paper jam

Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
  • 13.B2.XX Jam in <Cover or Door>.
  • 13.FF.EE Door Open Jam>.
  1. Open the lower-right door.
    Figure : Location of the lower right door
  2. If paper is visible, gently pull the jammed paper up or down to remove it.
    Figure : Location of jammed paper
  3. Close the lower-right door.
    Figure : Location of the lower right door

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Country/Region: Flag United Kingdom

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