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HP OfficeJet Pro 7740 Printers - Replacement Printer Instructions

This document is for the HP OfficeJet Pro 7740 Wide Format All-in-One Printer.
When HP replaces your defective product, some accessories or parts need to be transferred from the defective product to the replacement product.
note:
  • Some optional accessories might not be included with your product model.
  • Keep any optional accessories that you bought separately.
Before you send your defective printer to HP, make sure you remove the correct accessories to use with your new printer.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Image: Open the ink cartridge access door
  3. Wait until the carriage is idle and silent before you continue.
  4. Lift the latch handle on the carriage.
    Image: Lift the latch handle on the carriage
  5. Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it.
    note:
    Do not remove the ink cartridges from the printhead. You can remove the printhead with all of the ink cartridges installed.
    Image: Remove the printhead
  6. Recycle the printhead assembly and ink cartridges.
    note:
    Do not use the old ink cartridges or printhead in your replacement printer. The replacement printer ships with an installed printhead and new Setup ink cartridges.
  7. Turn off the printer.
  8. Disconnect the power cord from the rear of the printer, and then unplug the power cord from the wall outlet, surge protector, extension cable, or power strip.
  9. Disconnect any cables connected to the printer.
  10. Keep the following accessories to use with the replacement printer:
    • Power cord
      Image: Power cord
    • Phone cord
      Image: Phone cord
    • Ethernet cable
      Image: Ethernet cable
    • Universal Serial Bus (USB) cable
      Image: Universal Serial Bus (USB) cable
    • Printer manuals
      Image: Printer manual
  11. Printer software CDs
    Image: Printer software CDs
  12. Connect the power cord to the rear of the replacement printer, and then plug it into a wall outlet.
  13. Turn on the replacement printer, install the Setup ink cartridges, and then test all printer functions.
For additional printer support information, go to HP Customer Support.