Before you send your defective printer to HP, make sure you remove the correct accessories to use with your new printer.
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Turn on the printer.
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Open the ink cartridge access door.
The carriage moves to the center of the printer.
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Wait until the carriage is idle and silent before you continue.
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Lift the latch handle on the carriage.
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Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it.
note:
Do not remove the ink cartridges from the printhead. You can remove the printhead with all of the ink cartridges installed.
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Recycle the printhead assembly and ink cartridges.
note:
Do not use the old ink cartridges or printhead in your replacement printer. The replacement printer ships with an installed printhead and new Setup ink cartridges.
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Turn off the printer.
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Disconnect the power cord from the rear of the printer, and then unplug the power cord from the wall outlet, surge protector, extension cable, or power strip.
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Disconnect any cables connected to the printer.
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Keep the following accessories to use with the replacement printer:
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Printer software CDs
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Connect the power cord to the rear of the replacement printer, and then plug it into a wall outlet.
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Turn on the replacement printer, install the Setup ink cartridges, and then test all printer functions.