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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP 250 G5 Notebook PC Product Specifications

Product image
HP 250 G5 Notebook PC
Processors
Feature
Description
Processors
Intel Core i7-6500U with Intel HD Graphics 520 (2.5 GHz, up to 3.1 GHz with Intel Turbo Boost Technology, 4 MB cache, 2 cores)
Intel Core i5-6200U with Intel HD Graphics 520 (2.3 GHz, up to 2.8 GHz with Intel Turbo Boost Technology, 3 MB cache, 2 cores)
Intel Core i3-5005U with Intel HD Graphics 5500 (2.0 GHz, 3 MB cache, 2 cores)
Intel Pentium N3710 with Intel HD Graphics 405 (1.60 GHz, up to 2.56 GHz with Intel Turbo Boost Technology, 2 MB cache, 4 cores)
Intel Celeron N3060 with Intel HD Graphics 400 (1.6 GHz, up to 2.48 GHz with Intel Turbo Boost Technology, 2 MB cache, 2 cores)
Chipset
Feature
Description
Chipset
Chipset is integrated with processor
Graphics
Feature
Description
Integrated
Intel HD 520
Intel HD Graphics 5500
Intel HD Graphics 405
Intel HD Graphics 400
  note:
Integrated graphics depends on processor
Discrete
AMD Radeon R5 (up to 2 GB of dedicated video memory)
Support HD Decode, DX12, and HDMI
Display
Feature
Description
Internal
15.6" diagonal WLED HD Anti-glare Slim (1366 x 768) SVA1
15.6" diagonal WLED FHD Anti-glare Slim (1920 x 1080) SVA1
External
HDMI: Port supports resolutions up to 1920 x 1080 external resolution at 60 Hz
VGA: Port supports resolutions up to 2560 x 1200 external resolution at 60 Hz
Storage and drives
Feature
Description
Primary storage bay
Support all 7mm/9.5mm, SATA 2.5 in hard drives
Hard drives
500 GB 5400 rpm SATA (7/9.5 mm)
500 GB 7200 rpm SATA (7 mm)
1 TB 5400 rpm SATA (9.5 mm)
1 TB Hybrid
Solid state drives
M.2 SATA-3
128 GB SATA-3
256 GB SATA-3 TLC
1TB 5400RPM SSHD with 8GB NAND (9.5 mm)
Optical drives
Fixed 9.5 mm SATA Fixed: DVD+/-RW SuperMulti DL
Memory
Feature
Description
DDR4 (Intel Core i7-6500U. i5-6200U, i3-6100U processors only)
DDR4-2133 (transfer rates up to 2133 MT/s)
One SODIMM slot
Dual channel support
Non customer accessible / upgradeable
Maximum: Up to 16 GB
Configuration
  • 4096 MB Total System Memory (2048 MB x 2)
  • 4096 MB Total System Memory (4096 MB x 1)
  • 6144 MB Total System Memory (2048 MB x 1 + 4096 MB x 1)
  • 8192 MB Total System Memory (4096 MB x 2)
  • 8192 MB Total System Memory (8192 MB x 1)
  • 12288 MB Total System Memory (8192 MB x1 + 4096 MB x 1)
  • 16384 MB Total System Memory (8192 MB x 2)
DDR3L (Intel CoreTM i3-5005U processor only)
DDR3L – 1600 (Transfer rates up to 1600 MT/s)
Dual channel support
Non customer accessible / upgradeable
Maximum: Up to 16 GB
Configuration
  • 2048 MB Total System Memory (2048 MB x 1)
  • 4096 MB Total System Memory (2048 MB x 2)
  • 4096 MB Total System Memory (4096 MB x 1)
  • 6144 MB Total System Memory (2048 MB x 1 + 4096 MB x 1)
  • 8192 MB Total System Memory (4096 MB x 2)
  • 8192 MB Total System Memory (8192 MB x 1)
  • 12288 MB Total System Memory (8192 MB x1 +4096 MB x1)
  • 16384 MB Total System Memory (8192 MB x 2)
DDR3L (Intel Pentium N3710, Celeron N3010 only)
DDR3L – 1600 (Transfer rates up to 1600 MT/s)
Single channel support
Non customer accessible / upgradeable
Maximum: Up to 8 GB
Configuration
  • 2048 MB Total System Memory (2048 MB x 1)
  • 4096 MB Total System Memory (4096 MB x 1)
  • 8192 MB Total System Memory (8192 MB x 1)
Networking/communication
Feature
Description
Wireless LAN (WLAN)
Intel Dual Band Wireless-AC 3165 802.11 ac (1x1) WiFi + Bluetooth 4.2 Combo
Realtek 802.11b/g/n (1x1) Wi-Fi + Bluetooth 4.0 Combo
Broadcom 802.11 b/g/n (1x1) Wi-Fi + Bluetooth 4.0 Combo
Realtek 802.11b/g/n (1x1) Wi-Fi
Support for Miracast
Windows 10
Compatible with Miracast-certified devices
Communications
Integrated 10/100/1000 Ethernet
Audio/multimedia
Feature
Description
Audio
HD Audio with DTS Studio Sound
Integrated stereo speakers
Camera
HP TrueVision HD
Indicator LED
USB 2.0
BSI sensor
f2.0
1280 x 720p by 30 frames per second
Single digital microphone
Enable HP Noise Cancellation
Webcam
HP Webcam
Indicator LED
USB 2.0
640 x 480 by 24 frames per second
Single digital microphone
Enable HP Noise Cancellation
Keyboard/pointing devices
Feature
Description
Keyboard
Full size textured island-style keyboard with numeric keypad
Black
Touchpad
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power
Feature
Description
Power supply
HP 45 W Smart AC Adapter
HP 65W Smart AC Adapter
HP 65W Smart EM Adapter (China and India only)
Power cord included is 1 m (3.28 ft) in length
Primary battery
HP 3-cell battery 31 WHr (UMA only)
HP 4-cell 41Whr
Ports/slots
Feature
Description
Ports/jacks
(1) VGA
(1) HDMI v1.4b
(1) Headphone / microphone combo jack
(1) RJ-45 / Ethernet
(1) AC Smart adapter port
Right:
(1) USB 2.0
Left:
(1) USB 2.0
(1) USB 3.0
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Physical specifications
Feature
Description
Weight
Starting at 1.96 kg (4.32 lb)
3-cell battery, solid state drive
Dimensions (W x D x H)
38.43 x 25.46 x 2.43 cm (15.13 x 10.02 x .96 in)
Sofware/OS
Feature
Description
Preinstalled
Windows 10 Home 64
Windows 10 Pro
Windows 7 Professional 64 (available through downgrade rights from Windows 10 Pro 64)
FreeDOS 1.2
Web-only support
Windows 10 Enterprise 64
Preinstalled software
Buy Office
Discover HP Touchpoint Manager
Intel Wireless Display
Windows 10 Recovery Manager Installer - CPS
Windows 10 Push Button Reset Recovery – CPS
HP Support Assistant
HP PC Hardware Diagnostics UEFI
HP Communication Recovery Tool
HP ePrint
HP e-Service
HP CoolSense
HP System Event Utility
CyberLink Power Media Player
CyberLink PowerDirector
Adobe Shockwave Player
Security
Feature
Description
Security
FW TPM 2.0 (UMA only)
Security lock slot (cable not included)

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