hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet T120, T520, T790, T795, T1300 Printer Series - ePrint & Share error during Driver Installation from product CD

Symptoms:
When installing a printer driver from the product CD, if you do not specifically unselect it, ePrint & Share will be automatically downloaded and installed.
As shown in the screen captures below, an error message will be given if you attempt to create an account on the Register step.
How to avoid the error message
Due to the recent HP Designjet ePrint & Share discontinuance and server shutdown, our recommendation is not to install drivers using the CD that comes boxed with the printer for the following printer models:
  • T120 & T520
  • T790, T795 & T1300
Instead, driver installers must be downloaded from HP.com.
Downloading driver installers from HP.com and installing them will allow users to avoid inconveniences related to installation of the discontinued software.
Another option would be to unselect the ePrint & Share package when installing driver from product CD.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United Kingdom

hp-detect-load-my-device-portlet

Actions
Loading...