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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04944186

Version: 1

Advisory: HP ProBook 450 G1 Notebook PC - Computer Hangs With Blue Screen After Video Driver Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Jan-2016

Last updated : 15-Jan-2016

DESCRIPTION
The computer begins to hang displaying a blue screen. This occurs after the video driver has been updated by Windows Update. The issue occurs with driver version 15.20.1060, Revision F.

sourceInformation

SCOPE
Information in this document applies to the following:
Computers:
HP ProBook 450 G1 Notebook PC
Operating Systems:
Microsoft Windows 10 Pro (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
AMD Video Drivers and Control Panel
Version: 15.201.1301
Revision: F Pass: 5
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 450 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04944186

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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