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HP DeskJet GT 5810, 5820 Printers - An 'E3' Error Displays (Carriage Jam)

This document is for HP DeskJet GT 5810, 5820, and 5822 All-in-One printers.
The printhead carriage stalls, the control panel displays an alternating E and 3, and the Resume light blinks. A paper jam might have occurred previously.
You might also experience the following symptoms:
  • The printer does not print.
  • The print job stops unexpectedly.
Step 1: Look for jammed paper
Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.
If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.
Step 2: Make sure the carriage moves freely
To make sure there are no foreign objects or paper in the printer, move the carriage across the width of the printer.
  1. Turn on the printer, if it is not already on.
  2. Open the exterior door.
  3. Open the printhead access door.
    The carriage moves to the center of the printer.
    Figure : Opening the printhead access door
    Image: Opening the printhead access door
  4. Wait until the carriage is idle and silent before you continue.
  5. With the printer turned on, disconnect the power cord from the rear of the printer.
  6. Unplug the power cord from the power source or electrical outlet.
      warning:
    You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  7. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
      caution:
    If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.
  8. Reach inside the printer through the printhead access door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
    • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
    • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
      caution:
    Do not touch the printhead latch when moving the carriage. Accidentally opening the latch can result in damage to the ink system.
    Image: Don't touch latch
  9. Remove any loose paper or obstructions you find.
  10. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then to the right side.
  11. Close the printhead access door.
  12. Close the exterior door.
  13. Reconnect the power cord to the rear of the printer.
  14. Plug the power cord back into the power source or electrical outlet.
  15. Turn on the printer.
Try to print. If the error persists, continue to the next step.
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the printer.
  5. Turn on the printer.
Try to print. If the error persists, continue to the next step.
Step 4: Reset the printer
Resetting the printer can clear carriage jam errors.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Try to print. If the error persists, continue to the next step.
Step 5: Service the printer
If the error message continues and you have tried all the other steps in this document, then service the printer.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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