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HP Customer Support - Knowledge Base

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Sprout by HP- 3D Builder Cannot Open Files After Upgrade to Windows 10

3D Builder fails to open files and displays the following message:
Couldn't load that. Close some other apps and try again.
This begins to occur after upgrading the operating system from Windows 8.1 to Windows 10.
Resolve the issue by updating to the latest version of 3D Builder, available in the Microsoft Store.
However, there is no option to update 3D Builder as long as the older version is installed. You must uninstall 3D Builder first, then the Microsoft Store will have an option to update.

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Country/Region: Flag United Kingdom

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